Hi there! Thanks for reaching out, and congrats on joining Lemonade Pet Insurance. I want to make sure I understand the issue clearly: when you try to enter your vet’s email in the app, it won’t accept it. Is that correct? Could you share if you are seeing an error message or if the app simply doesn’t let you move forward?

Sometimes, email fields can reject inputs if there’s a typo, extra spaces, or if the format doesn’t match the standard (like missing an "@" or ".com"). Here’s how we can tackle this together:

1. Double-check the email address: Make sure it’s exactly right, without spaces before/after or any unusual characters.
2. Try a different device or browser: Since you’re on a WebKit browser on Windows 10, you might have better luck using the Lemonade app on a mobile phone or another browser like Chrome or Edge as a test.
3. Update your app or clear cache: If you’re using the Lemonade app on your phone, make sure it’s the latest version. For web, clearing the browser cache or reloading the page might help.
4. Enter the vet’s email manually: If you copied and pasted it, try typing it out to avoid hidden formatting issues.
5. Check if your vet’s email has any uncommon domain: Occasionally, very new or uncommon email domains might cause validation hiccups.

If after trying these you still face the problem, it could be a bug or app-specific issue. At that point, I can assist you with contacting Lemonade support directly or logging this technically for the dev team so they can fix it swiftly.

Let me know what you tried or if you see any error details, and we’ll get this sorted!