Hi! I understand you're still being billed $19.99 weekly even though you've cancelled your Revive app subscription. Let's get this sorted out for you.

First, just to clarify:
1. Did you cancel the subscription directly through your iPhone’s subscription settings (via Apple ID)?
2. When exactly did you cancel the subscription?
3. Are you certain the subscription status on your iPhone shows as canceled or expired?

Sometimes, cancellation through the app itself does not stop Apple from billing unless the subscription is canceled in the Apple ID settings. Here’s how to double-check and cancel the subscription on your iOS device:

### How to check and cancel the Revive subscription on iPhone:
1. Open the Settings app.
2. Tap your name at the top to access Apple ID settings.
3. Tap Subscriptions.
4. Locate the Revive subscription in the list.
5. Check if it says Active or Canceled.
- If active, tap it and select Cancel Subscription to stop future billing.
6. Confirm the cancellation.

If you already did this and are still being billed, the charges may be from a billing cycle prior to cancellation or an issue on our end.

### Refunds:
- We typically issue refunds if requested within 30 days of the charge and if the service hasn’t been used after cancellation.
- Because billing is through Apple, Apple also handles refunds. You can request a refund via Apple’s report a problem page: https://reportaproblem.apple.com

### Next Steps for you:
- Please verify your subscription status via the steps above.
- Even if cancelled, check when the last billing occurred and if charges continue beyond cancellation.
- If charges persist, you can request a refund through Apple as linked above or I can help escalate your refund request internally.

Would you like me to guide you through checking your subscription status on your iPhone now? Or do you know if it’s already cancelled there? That will help me assist you further.