Hi there! It sounds like you're experiencing some trouble with the Level 3 chat in BALA AI. I can definitely help you troubleshoot this.

To start, could you let me know if this issue occurs consistently, or is it just happening occasionally? Additionally, have you tried any troubleshooting steps, such as restarting your device or clearing the app cache?

Meanwhile, here are some general steps you can take to try to resolve the issue:

1. Restart Your Device: A simple reboot can often clear up any temporary glitches.

2. Clear the App Cache:
- Go to your device’s Settings.
- Tap on Apps or Application Manager.
- Find BALA AI from the list.
- Tap on it, and then select Storage.
- Choose Clear Cache.

3. Check for App Updates:
- Go to the Google Play Store.
- Search for BALA AI and see if there's an update available.

4. Reinstall the App: If the above steps don't work, uninstall the app and then reinstall it from the Google Play Store.

5. Network Connection: Ensure you have a stable internet connection. If you’re using Wi-Fi, try switching to mobile data or vice-versa.

If these steps don’t fix the problem, let me know, and we can explore further options, such as checking for known server issues related to BALA AI. I’m here to help!