[Card Ladder] I got the card ladder pro account, but none of the card images are showing up

O
Owen Johnson
3 months ago In Card Ladder
I got the card ladder pro account, but none of the card images are showing up

Comments

user
avatar
18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

View Profile
3 months ago

Hi there! I’m Alice, and I’d be happy to help you get those card images showing up on your Card Ladder Pro account. To start, could you please tell me:

- Are you accessing Card Ladder through a web browser or the mobile app?
- Have you tried logging out and logging back in?
- Do you see any error messages or just blank areas where images should be?
- Have you tried on a different device or browser to see if the issue persists?

This info will help me guide you best! Meanwhile, here are some common causes and steps that often resolve the issue:

1. Check Login Method: Sometimes, if you logged in using a different method or email than the one used to set up your Pro account, images might not show. Make sure you are logged in the same way as when you purchased the Pro membership.

2. Clear Cache and Cookies: Sometimes, your browser might be showing outdated or corrupted data. On your Windows device with WebKit, clear the cache and cookies, then reload the site.

3. Try a Different Browser: To see if the issue is specific to your current browser, try accessing your account via another browser like Chrome or Edge.

4. Check Network Restrictions: Some workplace or network firewalls can block image loading; if you’re on a restricted network, try using a different network.

5. Update Browser: Keeping your web browser up to date can fix display issues.

If you've already tried these steps, please let me know, and we can dive into more advanced troubleshooting based on your setup. Also, can you confirm if the rest of the site is working fine (e.g., prices, card listings)?

Looking forward to your response!

Leave a comment