Hi there! I see your Ting app isn't loading even though your WiFi connection seems fine. Let's get to the bottom of this together.

First, just to clarify: when you say the Ting app won’t load, do you mean the app doesn’t open at all, or does it open but the content doesn’t load? Also, are you on WiFi at home or a public WiFi spot?

For now, here are some steps to try that often fix app loading issues on Android devices like yours:

1. Restart the Ting app: Close the app fully from your recent apps and reopen it.
2. Restart your device: Sometimes a simple reboot clears up temporary glitches.
3. Check for app updates: Open the Google Play Store, search for the Ting app, and make sure it’s updated to the latest version.
4. Switch WiFi bands: If your router offers both 2.4 GHz and 5 GHz bands, try switching between them. Sometimes one band works better for certain apps1.
5. Forget and reconnect to WiFi: Go into your Android settings, forget the WiFi network, then reconnect by entering the password again.
6. Try mobile data: Temporarily turn off WiFi and see if the Ting app loads on your cellular data. This can confirm if it's a WiFi-specific issue.

If none of these help, can you tell me if other apps on your device are working fine with this WiFi? Also, are there any error messages when you try to load the Ting app?

This will help me narrow down the cause and find the right fix for you!