Hi there! I see you're having trouble logging into the Journi Blog app on your iPad. Let's try to get this sorted out together. To start, could you tell me a bit more about what happens when you try to log in? For example, are you seeing an error message, is the login button unresponsive, or does the app just stay stuck on the login screen?

Meanwhile, here are some quick things we can check:

1. Make sure your iPad is connected to a stable internet connection (Wi-Fi or cellular).
2. Confirm that your login credentials (email and password) are correct.
3. Close the Journi Blog app completely (swipe it away from the app switcher) and then reopen it.
4. Restart your iPad by holding the power button and sliding to power off, then turn it back on.

If these don't help, I can guide you through some more advanced steps based on what you see. Could you please try the above and let me know what happens?

I did all of the above. It won’t let me hit the sign in button

Thanks for letting me know you’ve tried those initial steps and still can’t tap the sign-in button. Let's dig a bit deeper.

Sometimes, this issue can happen if the app isn't fully updated or there is a temporary glitch in the app itself. Here’s what I suggest:

1. Check for App Updates:
Go to the App Store on your iPad, tap your profile icon at the top right, then scroll down to see if there is an update available for Journi Blog. If yes, update the app and try again.

2. Force Close and Reinstall the App:
Since closing didn’t help, try deleting the app completely, then reinstalling it from the App Store. This can clear corrupt data or settings that might be blocking the sign-in button.

3. Confirm iOS Version Compatibility:
You mentioned your iOS is version 18.6.2, which should be recent enough, but it’s good to confirm that the latest Journi Blog app supports this iOS version without issues.

4. Try Signing In on Another Device or Web:
If you have access to another device or a computer, try logging into your Journi Blog account from there (via a browser at the Journi Blog website if available). This will help check if the account itself is having issues.

5. Reset Password as a Last Resort:
Sometimes the app won’t proceed if it detects account credential problems. If you want, I can guide you through resetting your password1.

Would you like to start with checking for app updates or try reinstalling the app? Also, please let me know if you see any error messages or unusual behavior during these steps.

I can open on my phone but not I pad. It was working several days ago

Thanks for the extra details! So the Journi Blog app works on your iPhone but not on your iPad, and it was working on the iPad several days ago. That helps narrow things down quite a bit.

Since your iPad is running iOS 18.6.2 and your iPhone is presumably the same or close version, compatibility is less likely the issue. Here are some device-specific steps to try:

1. Check for App Updates on iPad:
Sometimes the iPad version of the app may need an update separate from the iPhone. Open the App Store on your iPad, tap your profile picture, scroll down, and update Journi Blog if available.

2. Force Restart Your iPad:
This is a bit deeper than a normal restart. Quickly press and release the volume up button, then volume down, then press and hold the power button until you see the Apple logo. This can clear temporary glitches.

3. Check App Permissions:
Go to Settings > Journi Blog, and make sure all necessary permissions (like Photos, Cellular Data) are enabled on the iPad.

4. Try Logging In with On-Screen Keyboard:
Occasionally, issues can arise if an external keyboard is connected. Disconnect any Bluetooth keyboards and try again with the on-screen keyboard.

5. Reinstall the App on iPad:
If an update isn't available or doesn't help, delete the app from the iPad, restart the device, then reinstall the app fresh from the App Store.

6. Check for Background App Restrictions:
Go to Settings > General > Background App Refresh, and ensure it's enabled for Journi Blog.

If these steps don’t help, it’s worth checking your account on Journi Blog's web version or different device to confirm no account issues. Also, it’s possible a recent iPadOS or app update changed something affecting logins—reinstalling often resets that.

Please let me know how these suggestions go or if you notice any error messages or unusual behavior during these steps! I’m here to help you get back into your Journi Blog on your iPad.

Are you comfortable trying these now?

I did EVERYTHING YOU suggested And no luck

Thanks for your patience and for trying all those steps so thoroughly. Since none of the usual fixes worked and the problem is specific to your iPad with the sign-in button not responding at all, this could be a rare app or account-specific glitch that might require deeper investigation from our support team.

Before escalating, here’s one last thing we can check together:

- iPad Storage Space: Sometimes, low storage on the device can cause apps to behave oddly. Please go to Settings > General > iPad Storage and see if you have sufficient free space (ideally at least 1-2 GB). If storage is low, freeing up space might help the app function properly.

If storage isn’t the issue, I recommend reaching out directly to Journi app support by email at [email protected]. Provide them with these details:

- Your iPad model and iOS version (18.6.2)
- Description of the issue (sign-in button not working)
- Steps you have tried so far
- Confirmation that sign-in works fine on your iPhone

They may have access to advanced diagnostic tools or know of any current bugs affecting iPad login.

Here’s their official support page too, where you might find additional help or contact info:
https://support.journiapp.com/hc/en-us 1

Would you like me to help draft an email to their support team or assist in any other way? Let me know! I want to make sure you get back into your Journi Blog on the iPad soon.

Are you satisfied with this next step for resolution?