[WGAL News 8] When I click on a story that I want to read it comes up black

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Ralph waltman
1 year ago In WGAL News 8
when I click on a story that I want to read it comes up black

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Pierre

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1 year ago

To resolve the issue of a black screen appearing when you try to read a story on WGAL News 8, follow these steps:

1. Clear Browser Cache:
- Open your Chrome browser.
- Click the three dots in the upper right corner to open the menu.
- Go to More tools > Clear browsing data.
- Select All time for the time range and check Cached images and files.
- Click Clear data.

2. Disable Browser Extensions:
- Click on the three dots in the top right corner again.
- Go to More tools > Extensions.
- Disable all active extensions, especially ad blockers or privacy tools that might interfere with website display.
- Restart the browser and try accessing WGAL News 8 again.

3. Update Chrome:
- Click on the three dots in the upper right corner.
- Go to Help > About Google Chrome.
- Chrome will automatically check for updates. If an update is available, allow it to install.
- Restart the browser after the update.

4. Check Internet Connection:
- Ensure you have a stable internet connection.
- You can try restarting your router to refresh the connection.

5. Try Using Incognito Mode:
- Click the three dots in the upper right corner.
- Select New Incognito Window.
- Visit the WGAL News 8 website in this mode, which doesn’t use cached data or extensions.

6. Reboot Your Device:
- Sometimes, simply rebooting your Chromebook can help resolve display issues.

7. Contact WGAL Support:
- If none of the above solutions work, you may need to report the issue directly to WGAL. You can contact them through their Contact Us page - [learn more].

If you continue to experience a black screen, consider reaching out to technical support or browsing community forums for further assistance.

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