[WGAL News 8] The WGAL app keeps buffering and does not open on my 6s cell phone

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Lowell Haws
9 months ago In WGAL News 8
The WGAL app keeps buffering and does not open on my 6s cell phone

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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9 months ago

Hi there! I'm Henry Adams. I understand the WGAL News 8 app keeps buffering and won’t open on your iPhone 6s. Let’s work through some steps to get that sorted.

First, can you tell me if this happens all the time or just sometimes? Also, are you using Wi-Fi or cellular data when you notice the buffering?

Meanwhile, here are some initial steps to try to fix the buffering issue on your iPhone 6s:

1. Close and Restart the App: Double-click the Home button, swipe up on the WGAL News 8 app to close it, then reopen the app.
2. Check Your Network Connection: Make sure your Wi-Fi or cellular connection is strong. Try switching between Wi-Fi and cellular to see if one works better.
3. Restart Your iPhone: Sometimes a simple restart can clear temporary glitches. Hold down the Sleep/Wake button and slide to power off. Then turn it back on.
4. Update the App: Go to the App Store and check if there's an update available for WGAL News 8. Updates can fix bugs causing buffering.
5. Force Restart the iPhone 6s: Press and hold the Sleep/Wake button and the Home button simultaneously until you see the Apple logo. This can resolve deeper software issues.
6. Reinstall the App: If buffering persists, delete the app (hold its icon and tap the 'x'), then reinstall it from the App Store.

Try these and let me know if the issue improves or persists. If it’s buffering despite good network connection and a restart, we can explore some advanced solutions.

Are you satisfied with this first set of troubleshooting, or would you like me to help with more detailed steps?

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