Hi! I understand your Blue Stream Fiber TV app remote isn't turning the TV on or off, and you're also having issues with the TV guide and picture. Let’s get this sorted out together.

First, I want to clarify: when you say "remote," are you using the physical remote that came with your set-top box, or are you using the Blue Stream Fiber TV app on your Windows device as a remote? Also, is the picture issue happening on the TV screen or within the app?

While I wait for that, here are some initial steps we can try:

1. Check the app remote connection:
- If you are using the app as a remote, make sure your Windows device and the set-top box are connected to the same Wi-Fi network.
- Restart the Blue Stream Fiber TV app on your device.

2. Restart your set-top box:
- Power off the set-top box by unplugging it from the power source.
- Leave it unplugged for about 30 seconds.
- Plug it back in and wait for it to fully reboot. This can often resolve remote control and guide issues.

3. Re-pair the remote or the app to the set-top box:
- For the physical remote, try replacing the batteries first, then follow the pairing instructions in the user guide.
- For the app, try logging out and back in, or reinstalling it to ensure a fresh connection.

4. Check for updates:
- Ensure your app is updated to the latest version available.

If the TV guide is still blank or you can’t control power, we might need to explore advanced settings or verify if there’s a service outage affecting your area.

Could you please confirm the type of remote you’re using and any other symptoms you’ve noticed? This will help me provide more precise steps.

Blue Stream outside is not secure for the weather. Remote doesn't work. I need a tech to check system

Thanks for sharing those details. It sounds like your Blue Stream equipment installed outside is exposed to weather conditions that might be causing issues, and the remote isn't working either. I completely understand wanting a technician to come by and check your system to ensure everything is secure and functioning properly.

Here’s what I recommend next:

1. Since the remote control isn't working, if you haven't already, try replacing the remote batteries and re-pair the remote to your set-top box by following the instructions here: https://www.bluestreamfiber.com/support/why-isnt-my-remote-control-working/
2. If your outdoor equipment is not weather-protected and you believe it might be damaged or at risk, it’s important to have a technician inspect and possibly relocate or better secure the system.
3. For scheduling a technician visit, you can contact Blue Stream Fiber’s support directly at 844-416-1000 or use their contact page here: https://www.bluestreamfiber.com/contact-us/
4. Meanwhile, if you have a smartphone or computer with the Blue Stream Fiber TV app, you might be able to control TV functions through the app internally until the technician visit.

Would you like help contacting support to schedule an appointment? Also, if you want, I can guide you again through any remote troubleshooting steps before that. Just let me know!

Steps to request a Blue Stream technician

Thanks for asking about requesting a technician through the Blue Stream Fiber TV app. Here are the steps you can follow to request a technician visit:

1. Open the Blue Stream Fiber TV app on your device (such as your Windows computer or mobile device).
2. Log in with your Blue Stream account credentials.
3. Navigate to the support or help section within the app. This is often found in the menu under "Account," "Support," or "Help."
4. Look for an option like "Request Service" or "Schedule Technician."
5. Follow the prompts to describe your issue (for example, remote not working, equipment exposed to weather) and choose an available date and time for a technician visit.
6. Submit your request and wait for confirmation by email or app notification.

If you find it more convenient, you can also schedule a technician appointment by calling Blue Stream Fiber customer support directly at 844-416-1000 or visiting their contact page: https://www.bluestreamfiber.com/contact-us/

If you want, I can guide you step-by-step inside the app as well, or help you with any other questions related to your service.

Are you satisfied with these steps to request a technician appointment?

Schedule a Blue Stream technician visit

Thanks for your request to schedule a Blue Stream technician visit. From what I found, the Blue Stream Fiber TV app itself doesn’t have a direct option to schedule a technician visit within the app interface. However, you can easily schedule a technician appointment by one of the following methods:

1. Call Blue Stream Fiber Support: The fastest way is to call their customer service number at 844-416-1000. They can help you book a technician visit and address your equipment and remote issues.

2. Visit their Contact Page: You can go to Blue Stream’s official contact page here: https://www.bluestreamfiber.com/contact-us/ and submit a service request through their web form or find other support options.

3. Email Support: Sending an email to [email protected] can also initiate a service request if you prefer written communication.

If you’d like, I can guide you step-by-step on calling or submitting the request online.

Would you like me to help you with that now? Are you satisfied with this information on how to schedule a technician?