[Dancing Line] Crashes any time I load a level

C
Claire
10 months ago In Dancing Line
Crashes any time I load a level

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Emily Roberts

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10 months ago

Hi there! Sorry to hear that Dancing Line crashes whenever you try to load a level. To help you better, could you please let me know:

- Does the crash happen with every level or just specific ones?
- Are you on a stable network connection when this happens?
- Have you tried any fixes so far, like restarting the app or your device?

Meanwhile, here are some initial steps you can try on your Android 10 device (WebKit browser environment):

1. Clear App Cache and Data
Go to Settings > Apps > Dancing Line > Storage > Clear Cache and then Clear Data. This will reset any temporary files or corrupted data that might cause crashing.

2. Check Network Connection
Since network issues can sometimes cause crashes when loading levels, try switching between Wi-Fi and mobile data, or resetting your network settings:
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.

3. Restart Your Device
A simple restart can clear any temporary glitches with your OS or app.

4. Update the App
Ensure you have the latest version of Dancing Line installed, as updates often fix bugs causing crashes.

5. Reinstall the App
If clearing cache & data doesn’t help, uninstall and reinstall the app to ensure a clean installation.

If the crash happens specifically when trying to play levels that require watching ads (some levels like “the ocean” or “the plains” require ads before starting), it’s possible the ad is failing to load, causing the crash. In that case, try disabling ad blockers or switching network connections4.

Let me know which of these you have tried already or if the crash message shows any specific error. That way, I can provide more targeted help! Are you satisfied with the solution I provided so far?

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