Hi there! I understand you’re having trouble with the "Rise of the Roman Empire" app server not responding. Let’s get that sorted out together.

To start, can you tell me if this server issue happens every time you try to play, or did it just start recently? Also, have you checked your internet connection to ensure it’s stable?

Meanwhile, here’s a step-by-step plan to troubleshoot the server connection issue on your Mac with OS X 10.15.7:

1. Check Internet Connection
Make sure your Mac is connected to a stable network — you can try loading a webpage in your browser to confirm.

2. Restart the App and Device
Quit the "Rise of the Roman Empire" app completely and then reopen it. If the problem continues, try restarting your Mac.

3. Check for App Updates
Open the App Store on your Mac and check if there is an update available for the "Rise of the Roman Empire" app. Updates can fix bugs including server communication issues.

4. Check for Server Maintenance or Outages
Sometimes servers undergo maintenance which can cause temporary unavailability. I found a mention in the game's community that server maintenance can cause connection issues1. You might want to check the official "Rise of the Roman Empire" Facebook page or community forums for any announcements.

5. Check Firewall and Network Settings
Your Mac’s firewall or network settings might be blocking the app’s access. Go to System Preferences > Security & Privacy > Firewall and make sure it’s not set to block the app.

6. Try a Different Network
If possible, connect your Mac to a different Wi-Fi network or use a mobile hotspot to see if the issue persists. This helps rule out an issue with your local network.

If after these steps the server is still not responding, it could be a problem on the server side that only the app developers can resolve. In that case, I can help you contact their support or recommend keeping an eye on their official channels for updates.

Let me know how it goes after these checks, or if you want me to guide you step-by-step through any of them! Are you satisfied with this plan so far?

issues started yesterday, no other online games effected, still getting server message today

Thanks for the follow-up! Since the issues started yesterday and there are no problems with other online games, it’s likely the problem is specific to the "Rise of the Roman Empire" servers right now.

I checked for any recent official announcements or community reports around October 2023, but there isn’t a clear, recent post about server problems just for that month. The closest info is an older notice (August 2025) about ongoing technical issues server side, which suggests the developers have dealt with server instability before but doesn’t directly confirm the current outage1.

Here’s what I recommend doing next:

1. Check Official Communication Channels:
Visit the game’s official Facebook page or community forums frequently for live updates or announcements concerning server availability.

2. Monitor Server Status:
Use third-party outage tracking websites or social media mentions to see if other players are currently reporting the same server issues.

3. Temporary Workaround:
If you can, try logging out and back into the app or reinstalling it after backing up your progress (usually linked to Apple ID or game account), as sometimes this can help clear data conflicts with server sync.

4. Contact Support:
If the problem persists beyond a couple of days without any official announcements, I can help you draft a clear support ticket or message that details your device (macOS 10.15.7), the problem start date, and what you’ve tried.

In the meantime, since your network and device seem fine and it's only this app that’s affected, most signs point to a server-side issue only the game developers can fix. I know it’s not ideal, but staying updated on their official channels is the best way to know when service is restored.

Would you like me to help you compose a message to the developers or guide you to their support page? Are you satisfied with this approach?