Steps to fix Meta AI crashing when importing photos or videos:

1. Check region availability
Confirm the Meta AI app is supported in your country; if not, wait until it launches there1.

2. Clear cache and data
- On Android: Go to Settings > Apps > Meta AI > Storage & Cache > Clear Cache and Clear Data (this logs you out)4.
- On iOS: Delete and reinstall the app to clear cache 4.

3. Restart the app
Close the app fully and reopen it: swipe up and flick away on iPhone, or swipe away from recent apps on Android4.

4. Force stop the app (Android only)
In Settings > Apps, select Meta AI and tap Force Stop to reset background processes5.

5. Check server status
Look for Meta service outages via Downdetector or Meta’s official social media channels; wait if servers are down4.

6. Offload and reinstall (iOS)
Go to Settings > General > iPhone Storage, find Meta AI, tap Offload App to clear corrupted files, then reinstall by opening the app again1.

Following these should help resolve crashes when importing photos or videos in Meta AI.