Hi there! I see you're having trouble adding live geocaches or accessing lists in the Geocaching app on your device. To start, could you tell me a bit more about your setup? For example, are you using the official Geocaching app on Windows via a browser or some app, or perhaps another client with WebKit as your browser engine? Also, have you encountered any error messages or is the app just not responding when you try these actions?

Once I have a clearer picture, I can guide you through some steps to fix this.

Meanwhile, here’s a general approach that often helps with issues like this:

1. Check Your Internet Connection: Make sure your connection is stable, as live data loading relies on it.

2. Clear Cache and Cookies in Your Browser: Since you’re using WebKit on Windows, clearing cached data might resolve loading issues with live caches and lists.

3. Make Sure You’re Logged In Correctly: Sometimes, session or login issues prevent lists from being accessed. Try logging out and back into your Geocaching account.

4. Browser Permissions and Settings: Ensure that your browser allows the Geocaching website to store data (cookies) and execute necessary scripts.

5. Update or Try Another Browser: If your current browser version is outdated or has compatibility issues, updating or switching to a mainstream browser like Chrome or Firefox could help.

If these do not work, please let me know which exact step you have already tried or if you notice any specific error messages. That way, we can look into advanced troubleshooting like inspecting account permissions or technical glitches related to the Geocaching app's data access.

Are you ready to start with these, or did you try some of them already?

Tried all the usual stuff says I only have a basic account on my Garmin although I had had a premium account since 2007 so it wont let me access lists

Thanks for sharing those details—that helps a lot! It sounds like your Garmin device is recognizing your Geocaching account as Basic instead of Premium, even though you've had a premium membership since 2007. This is a known issue that some users have encountered before.

Here’s what I recommend doing step-by-step:

1. Verify Your Premium Account Status on the Website:
Log into geocaching.com on your Windows browser and double-check that your account is indeed marked as Premium. Sometimes, account status can get out of sync.

2. Sync Your Garmin Device Properly:
- Make sure you're using Garmin Express (or Garmin Connect) to sync your Garmin device.
- Log out and log back into your Geocaching account within the Garmin device app/plugin.
- Sometimes, the device needs a fresh login to update your permissions.

3. Delete and Reinstall the Garmin Geocaching App on Your Device:
Corruption or outdated data can cause the app to misread your account status. Removing and reinstalling the app on your Garmin can refresh the connection.

4. Check for Garmin Software Updates:
Updates to your Garmin device firmware or to the Geocaching app can fix bugs related to account recognition.

5. Contact Garmin Support or Geocaching Support if Problem Persists:
If after these steps your device still shows Basic account, it may be a backend sync or account linking issue that requires intervention from support staff. Your longstanding premium status should be recognized. You can reach Geocaching support at [email protected] or Garmin customer service.

This issue has popped up occasionally in forums where users see their premium content properly on geocaching.com but not on Garmin devices until a reset or re-authentication is done1 2.

Would you like me to walk you through how to do the uninstall/reinstall steps or how to properly sync with Garmin Express? Also, please let me know what Garmin model you are using, so I can tailor the instructions!

I have contacted Garmin no help at all

I understand how disappointing it is that Garmin support wasn’t able to help with your premium account not being recognized on your Garmin device. Based on what you’ve told me and from what other users have experienced, this is unfortunately not uncommon, and syncing issues or app glitches on Garmin devices can be stubborn.

Here are some additional steps that might get beyond the usual fixes since you’ve already tried them:

1. Unpair and Re-pair Your Garmin Device:
Some users have found that fully unpairing the device from their computer and Garmin Express (or Connect), then pairing it again helps reset the communication and sync process. This can clear the “stuck” sync. For example, in a Facebook group posting, a user mentioned their Garmin 66 stuck syncing at 48% until they unpaired and re-paired the device1.

2. Ensure All Geocache Lists Are Enabled on Your Garmin Device:
Sometimes the device settings prevent lists from syncing or displaying. Go through your Garmin device settings to enable all geocache lists, ensuring they are not hidden or filtered out.

3. Manually Sync with Garmin Express:
When sending geocaches or lists, make sure to use the "Send to Garmin" feature carefully and wait until sync fully completes before disconnecting. Incomplete syncs can cause lists or live cache functions not to appear7.

4. Check Garmin Firmware and Geocaching App Updates:
Double-check your Garmin device firmware is the latest version, as well as the geocaching app updated. Updates often fix bugs and syncing issues.

5. Try a Different Computer for Syncing:
Occasionally, the issue might be with Garmin Express or the computer itself. Trying to sync from a different PC can help isolate this.

6. Backup and Reset Your Garmin Device:
If none of the above works and you’ve ruled out account issues, consider backing up your data and performing a factory reset of the Garmin device. This often fixes internal glitches related to cache and account recognition.

If after all this your Garmin device still shows "Basic" account instead of your premium status and you have confirmed your premium account is active on geocaching.com, it could be a deeper account-device sync issue that only Geocaching's support can resolve internally. Since Garmin support was not helpful, reaching out directly to Geocaching.com support at [email protected] with full details might be the best next step.

Would you like detailed instructions on how to unpair and re-pair your device or perform a factory reset? Also, if you let me know your exact Garmin model, I can tailor the steps precisely for your device.

Are you satisfied with this approach so far?

Okay I will try what u said thanks

Hi! You're interested in the best geocaching apps for 2023, right? There are several great options depending on what kind of features you want, whether it’s offline maps, route planning, or managing lists.

Here are some of the top apps favored by the geocaching community in 2023:

1. Official Geocaching® App
This is the official app from Groundspeak, highly rated for its ease of use and access to live cache data. It lets you find caches nearby, log your finds, and view previous logs. It's available on both Android and iOS and receives regular updates2 5.

2. GeoohGo
Popular on Android, GeoohGo is a powerful app designed for serious geocachers. It offers extensive features but has a steeper learning curve, so it's more suited for experienced users1.

3. c:geo
A simple yet powerful open-source geocaching client that works well offline and integrates smoothly with geocaching.com accounts. It’s quite popular for its reliability and extra features like live map tracking6.

4. Locus Map
Though not geocaching-exclusive, Locus Map is a versatile GPS app that supports geocaching with offline maps, advanced filter options, and GPX file import/export. It’s great if you want strong map customization for your adventuresSource.

5. Cachly (iOS)
Highly recommended on iOS for power users, Cachly offers offline listing, advanced search, and puzzle solver tools. Many geocachers like it for route planning and handling complex cache types4.

If you’re just getting started, the official Geocaching app is a solid, user-friendly choice. For more advanced features, consider c:geo or Locus Map. Let me know if you want help with installing or using any of these apps!

Are you looking for apps specifically for Windows, or mobile devices like Android or iOS? That way, I can suggest the best fit for your setup.