[USAA] Accounts have disappeared on my USAA app, cannot transfer money to them!

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Karen Deason
1 day ago In USAA
Accounts have disappeared on my USAA app, cannot transfer money to them!

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 day ago

Hi there! I’m sorry to hear that the accounts have disappeared from your USAA app and you're unable to transfer money. Let’s first clarify a few things so I can help you better:

1. Are all your USAA accounts missing from the app, or just certain ones like savings, checking, or investment accounts?
2. Have you recently updated the app or changed any settings?
3. Could you let me know if you're trying to transfer funds internally between your USAA accounts or to external accounts?

In the meantime, a common cause for accounts not showing up in the transfer section can be browser or app cache issues, or sometimes account verification statuses. Since you’re on a Windows device using WebKit (likely a browser), here's a step-by-step guide you can try:

1. Clear Browser Cache and Cookies: Sometimes old cache can cause display problems. Clear your browser cache and cookies, then log back into your USAA account.

2. Try a Different Browser: If you have access to another browser like Chrome, Firefox, or Edge, try accessing the USAA website there to see if the accounts appear.

3. Check Account Verification: Ensure all your accounts are fully active and verified. Accounts under review might not be available for transfers.

4. Check Transfer Rules: USAA does not allow transferring money directly to or from external investment accounts through their app or website. If missing accounts are investment-related, that could explain why they're not visible for transfer1.

If you’ve already tried clearing cache or verified your accounts and it’s still not working, please let me know, and we can try some more advanced steps or consider contacting USAA support on your behalf to check for any backend issues with your profile.

Does this help to get started? Let me know what you find!

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