[Archiproducts] The site stops working altogether after 12:00. from any device. I haven't been able to work for a week. urgent help, what kind of nonsense is this

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ALEKSANDRA
3 months ago In Archiproducts
The site stops working altogether after 12:00. from any device. I haven't been able to work for a week. urgent help, what kind of nonsense is this

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Charlotte Green

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3 months ago

Hi! I’m sorry to hear you’re experiencing this issue with the Archiproducts app stopping completely after 12:00 from any device. To help you better, could you please clarify:

- Is this happening exactly at noon every day, or at another 12:00 (e.g., midnight)?
- Does the app crash, freeze, or just stop responding?
- Are you using both the mobile app and desktop website or just one?
- Have you noticed any error messages or notifications when it stops working?

Meanwhile, here are some initial steps you can try on your iPhone running iOS 17.5.1 to see if we can get things running again after 12:00:

1. Force Quit and Relaunch the App
Swipe up from the bottom and pause, then swipe the Archiproducts app off the screen to close it. Reopen it to see if it works again.

2. Check Your Device’s Date and Time Settings
Ensure "Set Automatically" is turned on in Settings > General > Date & Time; sometimes incorrect time settings cause app issues.

3. Clear Safari Cache (if you use the browser)
Go to Settings > Safari > Clear History and Website Data and confirm. Then try using the web version again.

4. Update or Reinstall the App
Check App Store if there is an update available. If yes, update. If not, delete the app and reinstall it.

If none of these helps, this behavior may be linked to a scheduled server-side issue or maintenance happening daily at noon, which is why it affects all devices.

Would you like me to check if there’s a known server downtime or maintenance window at that time? Also, do you have a project deadline or something urgent I can flag for priority support?

Let me know how these initial suggestions go. I’m here to get this sorted for you!

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