Hi there! I understand you’re having trouble with the Credit Genie app not loading on your Mac. To better assist you, could you please tell me exactly what happens when you try to open the app? For example, does it freeze on the loading screen, crash, or show any error messages?

Meanwhile, here are some initial steps we can try to get it working:

1. Check Your Internet Connection: Make sure your Wi-Fi is stable. Credit Genie requires a good internet connection to load properly.
2. Restart the App: Quit the app completely (press Command + Q) and then reopen it. Sometimes apps just need a fresh start.
3. Update the App: If you installed Credit Genie via the App Store, check if there’s an update available and install it. Sometimes bugs are fixed in updates.
4. Clear Browser Cache: Since you’re on macOS 10.15, if you are accessing Credit Genie through a browser rather than a native app, clear your browser cache. For Safari, go to Safari > Preferences > Privacy > Manage Website Data > Remove All.
5. Reinstall the App: If this is the native Credit Genie app, try uninstalling and then reinstalling it to reset any corrupted files.
6. Restart Your Mac: Sometimes a simple reboot helps resolve app loading issues.

Can you let me know if you’ve tried any of these already? Also, is Credit Genie installed as an app on your Mac or are you trying to use it via a web browser?

Once I have a bit more detail, I can guide you through more tailored solutions.