Hi! I understand that when you tap on the Credit Genie app, it tries to open but then doesn’t fully start. I’d like to help you get this sorted out. To start, can you tell me:

- Have you recently updated the app or the AndroidOS on your device?
- Are you connected to a stable internet connection, like Wi-Fi or cellular data?
- Have you tried restarting your phone or force stopping the app?

Meanwhile, here’s a step-by-step approach you can try on your Android 10 device:

1. Check Internet Connection: Since Credit Genie needs a good internet connection to load, ensure you have steady Wi-Fi or mobile data.

2. Clear Cache and Data for the App:
- Go to Settings on your Android phone.
- Select Apps & notifications > See all apps.
- Find and tap on Credit Genie.
- Tap Storage & cache.
- Tap Clear Cache and then Clear Storage/Data.
This will remove any corrupted temporary files that could prevent the app from opening.

3. Restart your phone after this to refresh system resources.

4. Update App: Open Google Play Store, search for Credit Genie to check if there’s an update waiting. An outdated version could cause issues.

5. Reinstall the App: If the above didn’t help, uninstall the app fully and then reinstall it fresh from the Play Store.

If after these steps the app still won’t launch properly, it might be helpful to know if any error messages appear or if it just closes silently. Also, sometimes server-side issues affect app functionality, so I can check if there are any current outages or ongoing issues with Credit Genie.

Let me know how these steps go or if you’ve already tried some of them!