Hi there! Thanks for reaching out. Just to make sure I understand correctly—you’re not receiving the verification code from the Credit Genie app on your new email address or new phone number, right? Could you let me know if you’ve already updated your contact details within the app or account settings? Also, is the code not coming for both email and SMS, or just one of them?

Once I have a bit more info, I can guide you through the best steps to get those codes arriving properly.

How do I add my new information

Thanks for the question! To update your personal information like your email address or phone number in the Credit Genie app on your Android device, you can follow these steps:

1. Open the Credit Genie app on your phone.
2. Tap on the "Settings" tab. This is usually found at the bottom or in the menu.
3. Look for an option labeled “Personal Information” or “Credit Genie User Account” (on Android).
4. Select that option, and you should see fields to update your email address and phone number.
5. Enter your new email and/or phone number and save the changes.

After updating, the verification code should send to your new contact details.

If you don’t see these options or the process is different on your app version, please let me know. I can also help check if there are any specific requirements or if manual support is needed from our team.

Would you like me to guide you through these steps right now?