Hi! I’m Daniel. Sorry to hear you’re having trouble logging into Fitonomy after reinstalling the app on your Android 10 device. Let’s see if we can get this sorted out together.
To start, can you tell me: - Are you entering the same email and password as before? - Is the app crashing again or just refusing to log in after reinstall? - Do you see any error messages when attempting to log in? - Have you tried restarting your phone since reinstalling?
Meanwhile, here are some steps to try that often help with login issues after reinstall:
1. Restart your device fully to clear temporary glitches. 2. Make sure you’re connected to a stable Wi-Fi or mobile network. 3. Clear the Fitonomy app cache: - Go to Settings > Apps > Fitonomy > Storage > Clear Cache. 4. If clearing cache doesn’t help, clear data similarly, but note this may require you to log in again and could reset some settings. 5. Double-check the app is updated to the latest version from the Google Play Store. 6. Try logging in with the “Forgot Password” option in case there’s a password issue. 7. If your account is linked to Google or Facebook, try logging in through that method instead.
If none of these steps resolve the login issue, it might be worth checking whether the Fitonomy servers are experiencing any downtime or if there is a known issue on their end. Also, I can help you escalate this to our dedicated support team if we need to look deeper at the account.
Could you please try steps 1-5 and let me know what happens? Also, share if any error messages appear. This will help me guide you further!
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Daniel Otega
Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...
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Hi! I’m Daniel. Sorry to hear you’re having trouble logging into Fitonomy after reinstalling the app on your Android 10 device. Let’s see if we can get this sorted out together.
To start, can you tell me:
- Are you entering the same email and password as before?
- Is the app crashing again or just refusing to log in after reinstall?
- Do you see any error messages when attempting to log in?
- Have you tried restarting your phone since reinstalling?
Meanwhile, here are some steps to try that often help with login issues after reinstall:
1. Restart your device fully to clear temporary glitches.
2. Make sure you’re connected to a stable Wi-Fi or mobile network.
3. Clear the Fitonomy app cache:
- Go to Settings > Apps > Fitonomy > Storage > Clear Cache.
4. If clearing cache doesn’t help, clear data similarly, but note this may require you to log in again and could reset some settings.
5. Double-check the app is updated to the latest version from the Google Play Store.
6. Try logging in with the “Forgot Password” option in case there’s a password issue.
7. If your account is linked to Google or Facebook, try logging in through that method instead.
If none of these steps resolve the login issue, it might be worth checking whether the Fitonomy servers are experiencing any downtime or if there is a known issue on their end. Also, I can help you escalate this to our dedicated support team if we need to look deeper at the account.
Could you please try steps 1-5 and let me know what happens? Also, share if any error messages appear. This will help me guide you further!