[INTVL] Two of my latest runs haven’t been shown in ‘my runs’

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V
Valery
5 months ago In INTVL
Two of my latest runs haven’t been shown in ‘my runs’

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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5 months ago

Hi! I see your latest runs aren’t showing up in the “my runs” section of the INTVL app on your iPhone running iOS 18.5. Let’s get that sorted out. To start, can you tell me:

- How did you record those runs? (Using the INTVL app directly, or did you sync from another app/device like Garmin or Apple Watch?)
- Have you tried closing and reopening the app to refresh the data?
- Are you signed in with the correct account in the app?

A common quick fix when runs don’t appear is to force close the INTVL app and then reopen it. You can do that by swiping up from the bottom of your screen and swiping the app off, then launching it fresh.

If you have synced runs from other devices or services (like Garmin or Strava), sometimes the connection needs to be reauthenticated or you need to manually trigger syncs. Also, check that the app has permission to access your location and fitness data in your iPhone settings.

Would you be able to try these quick steps? If these don’t help, I’ll guide you through some deeper troubleshooting.

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