[PhotoGrid] My photo grid crashes when I open it

R
Roz
3 months ago In PhotoGrid
My photo grid crashes when I open it

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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3 months ago

Hi! I see that your PhotoGrid app crashes right when you open it on your Mac with OS X 10.15.7. Let me help get that sorted out.

To start, could you tell me if you’ve already tried closing the app completely and then restarting your Mac? Often, a fresh start can clear glitches. Also, are other programs running at the same time that might be using a lot of memory or CPU?

Meanwhile, here’s a step-by-step checklist to try:

1. Fully quit PhotoGrid: Right-click its icon in the Dock and choose “Quit,” or use Cmd + Q when the app is active.
2. Restart your Mac: This clears temporary files and frees up system resources.
3. Check storage space: Make sure you have enough free disk space. Lack of storage can cause apps to crash.
4. Disable other apps temporarily: If you have resource-heavy programs open (like video editors, browsers with many tabs), close them to free up memory.
5. Reopen PhotoGrid: See if it still crashes.
6. Log out and back in: If PhotoGrid requires you to log in, try logging out of your account inside the app and then logging back in to refresh your session.

If the app crashes again, the next best step might be to uninstall and then reinstall PhotoGrid. That can fix corrupted files causing crashes.

Could you please try these and let me know what happens? If it still crashes, we can dig a bit deeper.

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