Hi there! Thanks for reaching out about the login screen issue with the SilverSneakers GO app. I want to understand a bit more to help you effectively — when you say the screen goes dark and is unresponsive, does this happen immediately when you open the app, or after you enter your login details? Also, have you tried any steps like restarting your device or clearing app/browser cache?

Meanwhile, here’s a straightforward approach to try:

1. Restart your device: Sometimes a simple reboot of your Windows device can clear temporary glitches.

2. Clear browsing data: Since you're using a WebKit browser on Windows 10, try clearing your browser's cache and cookies. This can fix issues caused by corrupted or outdated data.
- Open your browser.
- Click the three dots (usually top-right corner).
- Select “Settings,” then “Privacy” or “Clear browsing data.”
- Choose to clear cache and cookies, then restart the browser.

3. Check for updates: Make sure your browser is updated to the latest version. Older versions can have compatibility problems.

4. Try another browser: Sometimes WebKit-based browsers might have specific issues. If possible, try logging in using a different browser, like Chrome or Edge.

5. Disable browser extensions: Sometimes extensions interfere with website functionality. Try disabling them temporarily and see if the login works.

If these steps don’t resolve the problem, let me know, and we can try some more advanced troubleshooting like checking browser permissions or verifying account status.

Are you comfortable trying these suggestions now? Let me know how it goes!