Hi there! Sorry to hear the scan isn't working for you in the My Plant app. Let's try to get this sorted out together.

To start, could you tell me a bit more about what happens when you try to scan? For example:
- Does the app show an error message? If so, what does it say?
- Does the camera open but nothing happens?
- Have you tried scanning in different lighting conditions?
- Are you connected to the internet when trying to scan?

In the meantime, here are some simple steps you can try that often help with scanning issues on Android devices like yours (Android 10, using WebKit):

1. Check Camera Permission:
- Go to your device’s Settings > Apps > My Plant > Permissions.
- Make sure the camera permission is allowed. Without this, the app can’t access your camera to scan.

2. Restart the App:
- Close the My Plant app completely.
- Open it again and try scanning.

3. Restart Your Phone:
- Sometimes a simple reboot refreshes your device’s hardware and software.

4. Good Lighting & Clear Camera Lens:
- Make sure the plant is in well-lit conditions.
- Check that your camera lens is clean and nothing is blocking it.

5. Update the App:
- Check the Google Play Store for any updates to the My Plant app and install them.

If none of these fix the issue, let me know what you observe when scanning, and we can dig deeper into other solutions such as resetting app data or checking for network issues.

How’s that sounding so far?