Hi there! I see you're having trouble logging into the Spruce app and it's showing a "no login" error. I want to make sure I understand exactly what's happening so I can help you best.

Are you seeing this error right after you open the app, or does it appear when you try to enter your credentials? Also, have you been able to log in successfully before on your Kindle with Android 9, or is this your first time? Any additional detail about what you tried so far would be helpful.

Meanwhile, let me guide you through some steps to resolve common login glitches:

1. Check Internet Connection: Make sure your Kindle is connected to a stable Wi-Fi or cellular network.

2. Close and Reopen the App: Sometimes the app needs a fresh start. Fully close the Spruce app from your recent apps list, then reopen it.

3. Clear App Cache:
- Go to your Kindle's Settings > Apps & notifications > See all apps > Find Spruce.
- Tap Storage & cache, then tap Clear cache.
- Open the app and try logging in again.

4. Update the App: Visit the Amazon Appstore or Google Play Store on your Kindle to see if there's an update available for Spruce. Using the latest version helps avoid known bugs.

5. Restart Your Device: Hold down the power button and restart your Kindle. This can clear temporary glitches.

If after these steps the "no login" issue persists, it's possible there might be an issue with the app recognizing your account or a backend server problem.

Could you confirm if you received any message about not requiring login? Some users report they don't even see a login screen depending on account settings or app versions. Knowing this will help me pinpoint the cause.

Feel free to provide any error screenshots or messages you see, and we'll dig a bit deeper from there! Are you satisfied with these first steps or would you like me to guide you through more advanced checks?

No login screen on my phone

Thanks for clarifying that you're not even seeing a login screen on your Kindle with Android 9 when opening the Spruce app. That helps narrow it down.

This kind of issue can sometimes happen if the app doesn’t detect the need to prompt for login—maybe due to a cached session, app glitch, or permissions problem. Let me walk you through some targeted steps to fix this:

1. Force Stop & Clear Data: Clearing just the cache might not be enough. Clearing app data resets the app to its initial state.
- Go to Settings > Apps & notifications > See all apps > Spruce.
- Tap Storage & cache.
- Tap Clear Storage or Clear Data (this will log you out completely).
- Open the app again—it should show the login screen now to enter your credentials.

2. Check App Permissions: The app might need permissions to function properly.
- Under the same App info page, tap Permissions.
- Ensure that necessary permissions like Contacts, Storage, and Microphone (if applicable) are allowed.

3. Reinstall the App: If clearing data doesn’t help, uninstall the Spruce app completely and reinstall the latest version from the Amazon Appstore or Google Play Store if available on your Kindle.

4. Check for App Status Screen: Some recent Spruce app versions have an App Status screen that highlights issues. Look around the app interface or under settings if you can see such an info screen.

If after these steps you still don't get a login prompt, the issue might be related to backend account recognition or app compatibility. As a next step, resetting your password from https://app.sprucehealth.com/forgot-password can sometimes refresh account linkages with the app1.

Let me know if you'd like detailed help with any of these steps or if you see any other messages or screens when launching the app. Are these instructions clear? Are you satisfied with this solution so far?

Can't login its showing spruce no login

Thanks for letting me know again that you’re seeing this “Spruce no login” message and can’t get the login screen. Based on what you’ve said and some common solutions for Spruce app login issues, here’s a focused approach to troubleshoot:

1. Confirm Account Credentials Are Correct
Double-check that you’re using the correct email and password for your Spruce account. If you’re unsure, it’s best to try resetting your password here:
https://app.sprucehealth.com/forgot-password

2. Clear App Data and Cache on Your Kindle
Since you don’t see a login screen at all, clear the app data (which resets the app fully):
- Settings > Apps & notifications > See all apps > Spruce > Storage & cache > Clear Storage (or Clear Data) and Clear Cache
- Restart the app and check if the login screen appears now

3. Reinstall the Spruce App
If clearing data doesn’t prompt the login, uninstall the app fully and then reinstall it from the Amazon Appstore. This ensures you have the latest version with any bug fixes.

4. Check Permissions
Make sure Spruce has the required app permissions (contacts, storage, microphone if applicable):
- Settings > Apps & notifications > Spruce > Permissions

5. Try Logging In via Web as a Backup
If the app still doesn’t show the login, try accessing your account on a web browser here:
https://app.sprucehealth.com/
If you can log in here successfully, the issue is isolated to the app.

6. Contact Spruce Support
If none of these steps work, there may be an account or backend issue. Spruce’s support is available Monday to Friday, 8am-8pm ET at [email protected], and they usually respond within one business day1 5.

Try these steps and let me know how it goes. If you get stuck on any step or the same “no login” problem continues, I’m here to help you further. Are you satisfied with this plan to troubleshoot?