Hi there! I understand you’re having trouble logging in to your Rappi app, and your saved card information is missing or not working. Let’s get a clearer picture first:

1. Are you able to access your Rappi account at all, or is the login being completely blocked (e.g., wrong password, not receiving verification codes, or some error message)?
2. When you say your card information is gone, do you mean the saved payment methods disappeared from your account after login or they weren’t saved at all?
3. Have you recently changed your account details, password, or device?
4. Are you using the web version on your WebKit browser, or the Rappi mobile app?
5. Lastly, do you have any error messages popping up when trying to add or use your cards?

Once you provide a bit more detail, we can proceed with specific steps to troubleshoot both login and payment issues.

Meanwhile, here are some general troubleshooting steps you can try:

### For Login Issues:
1. Reset Password: If you can’t log in, try the password reset option. Ensure you provide the email or phone number linked to your Rappi account.
2. Clear Browser Cache: Since you’re on the WebKit browser on Windows, clearing the cache and cookies may help resolve session or login errors.
- Go to browser settings > Privacy & Security > Clear browsing data.
- Select cached images/files and cookies.
3. Try Incognito/Private Window: Sometimes cookies interfere with login sessions; try accessing Rappi in a private tab to bypass that.
4. Check Email/Phone Verification: Make sure no pending verification emails or SMS are needed to activate or verify your account.

### For Missing Card Information and Payment Issues:
1. Check Payment Methods on Account: After logging in, navigate to Account > Payment Methods to see if your cards are listed.
2. Re-add Your Cards: If the cards disappeared, try adding them again manually—make sure the card details are correct and active.
3. Ensure Cards are Supported: Some card types or foreign-issued cards may not be accepted, dependent on your country and Rappi’s payment system.
4. Check for App/System Updates: Though you use the browser version, make sure your browser is fully updated.
5. Contact Rappi Customer Support: Sometimes these payment issues can be account-specific or system-wide; Rappi’s support can verify if there are ongoing issues affecting multiple users1.

Please let me know your responses to the above questions, and if you already tried any of these steps. I’m here to help you get this sorted!