Hello! It sounds like you’re experiencing an issue with Victory+ not loading during a commercial. I’d be happy to help you troubleshoot this.

To start, could you please tell me a bit more about the situation? Are you using the Victory+ app, or are you accessing it through a web browser? Additionally, did this happen with just one show, or has it occurred with multiple programs?

Once I have some more details, we can work together to find a solution!

The app

Thank you for your patience! Here are a few steps we can take to troubleshoot the issue with the Victory+ app not loading properly on your Macintosh running OS X 10.15.7.

1. Check Your Internet Connection: Ensure that your Wi-Fi or Ethernet connection is stable. You can try opening other websites or apps to confirm if your internet is working correctly.

2. Update the App: Sometimes, an outdated app can cause issues. Open the App Store, go to the "Updates" tab, and see if there's an update available for the Victory+ app. If there is, please update it.

3. Restart the App: Close the Victory+ app completely and reopen it. You can do this by right-clicking the app icon in your dock and selecting "Quit."

4. Reboot Your Device: A simple reboot can resolve many issues. Please restart your Macintosh and check if the app loads properly afterward.

5. Check for System Updates: Ensure that your OS X version is up-to-date. Go to the Apple menu, click on "System Preferences," and then "Software Update." Install any updates if available.

6. Clear App Cache: Sometimes, app data can become corrupted. You can clear the cache by deleting the app and reinstalling it from the App Store. You won’t lose your account or preferences by doing this.

If you’ve already tried some of these steps or if the issue persists, please let me know! We can explore further troubleshooting options or check if there are any service outages reported for the Victory+ app in your area.