[CBS] When watching a show and it goes to commercial the news takes over and can't get back to the show.

C
Carolina
1 year ago In CBS
When watching a show and it goes to commercial the news takes over and can't get back to the show.

Comments

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

View Profile
1 year ago

Hi there! It sounds like you're experiencing an issue where news interrupts your show during commercial breaks, and you're not able to return to the program afterward. Let's see if we can get this sorted out for you!

First, could you let me know:
1. What device or app you are using to watch CBS? (For instance, are you using a smart TV, a streaming device, or the CBS app?)
2. Are you watching live TV, or is it a show that you are streaming on-demand?

This information will help me guide you on how to resolve the issue. Thank you!

C
Carolina
1 year ago

watching on cbs app

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

View Profile
1 year ago

Thank you for clarifying that you're using the CBS app! This issue with the news taking over during commercial breaks can often be related to a few settings or app functions.

Let's try these steps to address the interruption:

1. Check for Updates: First, make sure your CBS app is updated to the latest version. You can do this by going to the App Store, searching for CBS, and tapping "Update" if it's available.

2. Restart the App: Sometimes, simply quitting the app and reopening it can resolve temporary glitches. Close the CBS app completely and then relaunch it.

3. Reboot Your Device: Restarting your Mac can help refresh system processes. Go to the Apple menu and click "Restart."

4. Sign Out and Back In: Launch the CBS app, go to your account settings, and sign out. Then, sign back in. This can refresh your connections to live feeds and programming.

5. Adjust Live TV Settings: If you're watching live TV through the app, make sure your settings are correct. Sometimes there's an option to select your local station or a specific feed. Make sure it's set to your preferred CBS broadcast.

6. Check for Service Interruption or Glitches: If the problem persists, there might be an issue with the CBS service itself. Checking CBS's official Twitter or support pages could provide information if there are outages or updates that might be affecting broadcasts.

If none of these steps resolve the issue, please let me know, and we can consider reaching out to higher-level support or check if there's a specific problem with the broadcast you’re watching. Are you satisfied with the solution I provided?

Leave a comment