Hi! I’m sorry to hear your Cardiff Mixed doubles ticket isn’t showing up on the Rox Tickets app. Let’s get this sorted out together.

First, could you please confirm a couple of things for me?
1. Did you receive a confirmation email for your purchase?
2. Have you tried logging out and back into the app to refresh your account?
3. Are you checking under the “My Tickets” or equivalent section in the app?

Sometimes the tickets might not immediately appear due to a sync delay or app cache issue. Here’s a simple step-by-step you can try:
1. Open the Rox Tickets app.
2. Log out from your account.
3. Close the app completely (make sure it’s not running in the background).
4. Reopen the app and log back in.
5. Check your tickets under “My Tickets.”

If your ticket still doesn’t show, the ticket might not have synced properly to your account. In that case, the best way forward is to contact Rox Tickets support via email with your order number. They’ve been able to fix these types of issues quickly for other users1.

Also, double-check your confirmation email for any instructions about personalizing or activating your ticket, as sometimes you need to complete that step to see your ticket on the app.

Could you try those steps and let me know what you find? I’m here to help through this!