[KSL.com News Utah] I get Bad Request every time I try to log into my account or comment on a new story.

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Matthew Mayfield
5 months ago In KSL.com News Utah
I get Bad Request every time I try to log into my account or comment on a new story.

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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5 months ago

Hi! I understand you're getting a "Bad Request" error whenever you try to log in or comment on a new story on KSL.com. Let’s work through this together to fix it.

First, can you tell me a bit more about how you’re accessing KSL.com? Are you using the app or a web browser on your Windows device? Also, have you recently cleared your browser cache or tried from a different browser or device?

Assuming you’re using a WebKit-based browser on your Windows 10 PC, here are some initial steps you can try:

1. Clear your browser cache and cookies: Sometimes, outdated or corrupted cache and cookies cause bad request errors.
- In your browser settings, look for "Clear browsing data."
- Select to clear cache and cookies (you don’t have to clear everything).
- Restart the browser and try logging in again.

2. Ensure your system date and time are correct: An incorrect clock can cause authentication issues.

3. Disable any browser extensions temporarily: Some extensions, like ad blockers or privacy tools, might interfere with login requests.

4. Try using an incognito/private browsing window to eliminate issues caused by extensions or cached data.

5. If using the KSL.com app, try logging out fully, close the app, restart your device, and log in again.

If you’ve already done some of the above, let me know which steps you’ve tried so I can suggest deeper troubleshooting, such as checking your network for problematic proxies or firewall issues, or potentially resetting your account login credentials.

Would you like to start with these, or have you tried them already?

M
Matthew Mayfield
5 months ago

I have done all the above with no success.

user
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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
5 months ago

Thanks for letting me know you've tried those basic steps already. Since the "Bad Request" issue still persists when logging in or commenting on KSL.com via your WebKit browser on Windows 10, let's try a few more nuanced troubleshooting steps.

1. Check for Token or Authentication Issues: Sometimes "Bad Request" errors arise from token mismatches or session problems. Although the KSL Classifieds app has a known token error guide, similar issues can happen on the main site. To reset your session tokens:
- Completely log out of your KSL account.
- Close all browser windows.
- Clear cookies again just for KSL.com domains (to ensure no partial remnants).
- Restart your browser and log in fresh.

2. Test a Different Network Connection: Occasionally, network proxies or VPNs can cause malformed requests. If possible, try connecting through a different network (e.g., switch from Wi-Fi to a mobile hotspot or vice versa) to rule out network-related issues.

3. Browser Update & Compatibility: Since you mentioned WebKit (which is a browser engine), I want to confirm which exact browser you're using. Edge, Chrome, Safari, or something else? Ensure your browser is updated to the latest version on Windows 10, as outdated browsers can trigger request errors.

4. Inspect Browser Developer Console (for more clues): If you’re comfortable, open the browser’s developer tools (usually F12 key), go to the Network tab, and try to log in. Look for any red error responses like 400 Bad Request and share details here—sometimes it reveals specific fields causing the problem.

5. Account-Specific Issue: If the problem is only with your account, perhaps your account registration or profile data has an error causing server rejection. You can test this by trying to log in or comment using a different KSL account if available, or by creating a new, temporary account.

6. Report or Escalate: If none of the above works, it might be a backend issue with KSL’s login or commenting service. You can reach KSL support directly at [email protected] or via their Help Center1 for more specialized assistance.

Would you like help with any of these steps, for example, how to clear cookies for just KSL.com or checking your developer console? Let me know!

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