[Cashli] You got my subscription fee and nothing .but got me fee.

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Thomas muckenfuss
4 months ago In Cashli
You got my subscription fee and nothing .but got me fee.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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4 months ago

Hi there! I understand you’re saying that Cashli charged your subscription fee but it seems like you didn’t get the service or benefits you expected. Let me help get this sorted out.

Just to clarify a bit more:
- When you say “nothing,” do you mean you aren’t able to access the app features after the fee was deducted?
- Have you received any confirmation of the subscription payment inside the app or via email?
- Is this the first time it’s happened, or has it happened more than once?
- Also, are you using the latest version of the Cashli app on your Android 10 WebKit browser?

This info will help me guide you through the next steps clearly. If you haven’t already, we can start by checking your app’s subscription status and account details.

Here’s a general step-by-step you might try meanwhile:
1. Open the Cashli app and log in. Navigate to your account or subscription settings to verify your subscription status or billing history.
2. Check your email (including spam/junk folders) for any receipts or confirmation messages from Cashli.
3. Ensure your app is updated to the latest version available in the Google Play Store. Sometimes outdated app versions cause sync issues.
4. Restart your device and try logging in again to refresh the app connections on your Android 10 WebKit device.

If these don’t identify or fix the problem, you might be encountering a known issue where fees are charged but services don’t activate correctly. In that case, I recommend contacting Cashli support directly at [email protected] with your account details and proof of payment. They should be able to verify your subscription and enable your access.

Let me know how these steps go and the answers to the questions above. I’m here to help you through this! Are you able to try checking your subscription status first?

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