Hi there! I understand you're able to log into your Waitrose & Partners account on your computer but not on the app on your Samsung phone. Let's work through this together.

First, could you let me know if you see any specific error message when you try to log in on the app? Also, have you verified that your Samsung phone’s Android version is 6.0 (Marshmallow) or higher? The Waitrose app requires Android 6.0 or above to run properly.

In the meantime, here are some steps to try:

1. Check for app updates: Open the Google Play Store, search for the Waitrose & Partners app, and see if there’s an update available. Installing the latest version often resolves login issues.

2. Clear App Cache:
- Go to your phone’s Settings
- Tap on "Apps" or "Application Manager"
- Find and select the Waitrose app
- Tap on "Storage" and then "Clear Cache"

3. Restart your phone: Sometimes a simple restart can clear temporary glitches.

4. Reinstall the app: Uninstall the Waitrose app from your phone, then reinstall it from the Google Play Store. This can fix corrupted files causing login issues.

5. Double-check login details: Make sure you are entering the exact same username and password that you use on the website.

If you’ve already tried these steps or still can’t log in, let me know what happens when you try to sign in on the app, and I’ll help you dig deeper.

Are you able to do these steps?

when I sign in the spinner does not take me to the page

Thanks for the extra detail about the spinner not progressing beyond the loading screen on the app. That helps narrow things down!

This usually hints at the app having trouble completing the sign-in process, possibly due to connectivity issues, cached data problems, or app glitches.

Let's try these steps:

1. Check your internet connection: Ensure your phone is connected to a stable Wi-Fi or mobile network. You might want to toggle airplane mode on and off to reset connectivity.

2. Force Stop and Clear Cache/Data:
- Go to Settings > Apps > Waitrose & Partners app
- Tap "Force Stop"
- Then, tap "Storage" and choose "Clear Cache" first. If issues persist, repeat and choose "Clear Data" (this logs you out and resets the app).

3. Update the app: Visit Google Play Store and make sure your app is updated to the latest version.

4. Reinstall the app: Uninstall the app fully and then reinstall from the Google Play Store, as sometimes this resolves stuck loading problems.

5. Check for system updates: Go to your phone’s Settings > Software Update to see if any system updates are pending, which can fix compatibility bugs.

If you’ve gone through these steps with no success, it could be a backend issue with the app's servers or your account settings. You can also check Waitrose’s customer help page for app-specific support or contact Waitrose Support directly at 0800 188 884 for further assistance1.

Let me know what happens after trying these steps, and we’ll get you back into your account on your phone! Are you satisfied with this solution so far?

having followed the advice given the spinner still does not take to the page

Thank you for letting me know that the spinner issue is persisting despite the usual troubleshooting steps. Given this, it might be related to a deeper app or account issue, possibly on the server side or tied to your account session.

Here’s what I recommend next:

1. Check Waitrose app status: Sometimes server-side problems affect the login process. You can visit the official Waitrose customer service page for app updates or notices — sometimes known issues are highlighted there:
Waitrose Customer Service - Groceries App

2. Try logging in on a different device: To isolate if the problem is specific to your Samsung phone, see if you can log in using the Waitrose app on another smartphone or tablet.

3. Contact Waitrose support directly: Since the spinner is stuck despite reinstalling and clearing cache/data, contacting Waitrose Support will allow them to check your account or if there is an ongoing technical issue affecting logins. You can reach them here:
Waitrose Customer Service Contact

4. Alternative access: As a workaround until this is resolved, please continue using the website on your Windows computer or mobile browser to place orders and manage your account.

If you’d like, I can help you contact support or guide you through using the website on your mobile browser more efficiently.

Are you happy with these next steps or would you like me to assist you further right now?