Hi! I see you’re having trouble with the WesBanco Consumer app not opening on your iPhone even after deleting and reinstalling it. Let’s dig a bit deeper so I can help you effectively.

Can you tell me:
- Does the app crash immediately when you tap to open it, or does it just stay on a blank/black screen?
- Are you able to open other apps without issue on your iPhone?
- Have you restarted your phone after reinstalling the app?
- Is your iPhone storage space sufficient? Sometimes low storage can cause app issues.

Meanwhile, here are some steps we can try to get the app working again:

1. Force Restart Your iPhone
Since you have iOS 15.8.6, press and quickly release the Volume Up button, then press and quickly release the Volume Down button, then press and hold the Side button until you see the Apple logo. This can clear any temporary glitches.

2. Check for App or iOS Updates
- Go to the App Store, search for WesBanco Consumer, and ensure it is fully updated.
- Then go to Settings > General > Software Update to make sure your iOS is up to date.

3. Check App Permissions
Sometimes apps won’t open if required permissions aren’t granted. Go to Settings > WesBanco Consumer and make sure permissions like Cellular Data are enabled.

4. Network Connection
Confirm you have a stable network connection (Wi-Fi or cellular). The app might fail to open if it can't connect to WesBanco servers.

5. Clear Cache (Offload App)
Go to Settings > General > iPhone Storage > WesBanco Consumer. Choose “Offload App.” This clears app data but keeps documents. Then reinstall from the same screen.

If none of these help, the problem might be related to the app version compatibility or a WesBanco server-side issue. There were some reports of app problems causing phone crashes or login issues recently, but nothing widespread yet. I can also check if there are any ongoing outages.

Would you like me to proceed with checking on any current server issues or provide contact info for direct help? Meanwhile, let’s start with these steps and see where we get.

Are you comfortable trying these now?

The green WesBanco screen shows but goes no further.

Thanks for the extra detail about the app showing the green WesBanco screen but not going any further. That does help narrow things down.

This kind of hang on the launch screen can sometimes be caused by the app struggling to complete its initial loading process or connect to the necessary backend services.

Since you've already deleted and reinstalled the app, let's try these additional steps:

1. Force Close the App Completely
- Swipe up from the bottom of the screen and pause in the middle (for iPhone with Face ID) or double tap home button (for iPhones with one) to open the app switcher.
- Find the WesBanco app preview and swipe it up off the screen to force close it.
- Try reopening the app again.

2. Check Network Connection More Closely
- Switch between Wi-Fi and cellular data to see if the app opens on one but not the other.
- Try toggling Airplane mode on and off to reset network connections.
- Sometimes network restrictions or VPNs can interrupt app startup.

3. Reset Network Settings
- Go to Settings > General > Reset > Reset Network Settings.
- This resets Wi-Fi passwords and cellular settings but can clear connection glitches affecting app launch.
- After reset, reconnect to Wi-Fi and try the app again.

4. Check for Any Device Restrictions
- Sometimes Screen Time or other security settings can block app functionality.
- Verify in Settings > Screen Time > Content & Privacy Restrictions that no restrictions affect the WesBanco app.

5. Try Another Device or Contact Support
- If possible, try logging in on another iOS device or through the WesBanco website to rule out account-related issues.
- You can also contact WesBanco Mobile Banking support via email [email protected] for help with persistent problems or possible server issues.

Since no major widespread outages are currently noted, this points toward a device-specific or network issue causing the green screen hang2.

Give these a try, especially resetting network settings and force closing the app. Let me know what happens, and we’ll go from there!

Are you comfortable trying these steps now?