Hi! I see you’re having trouble logging into the WesBanco Consumer app, and the login screen just keeps showing a spinning wheel. Let’s see if we can get you back in smoothly.

First, can you tell me if you have tried any of these steps already?
- Closing the app completely and reopening it
- Restarting your iPhone
- Checking if your internet connection is stable (Wi-Fi or cellular data)

If you haven’t tried those yet, here’s a simple step-by-step to start:

1. Force close the WesBanco app: On your iPhone with iOS 18.7, swipe up from the bottom and pause to bring up the app switcher, then swipe the WesBanco app off the top to close it.
2. Restart your iPhone: Press and hold the side button with one volume button, then slide to power off. Turn it back on after about 30 seconds.
3. Check your internet connection: Ensure you have a reliable Wi-Fi or cellular signal.
4. Open the app and try logging in again.

If that spinning wheel still appears, it might be due to temporary maintenance or backend issues on WesBanco’s side. Sometimes, banking apps get stuck if their servers are down or updating. You could check if others are experiencing this by searching online or checking WesBanco’s social media updates.

Also, try deleting the app and reinstalling it fresh from the App Store:
- Press and hold the WesBanco app icon until it shakes, then tap the “X” or “Remove App”
- Go to the App Store, search for WesBanco Consumer, and reinstall it

If you’ve done all this and it’s still stuck spinning after login, contacting WesBanco support directly could be the next best step. You can reach them at [email protected] or see local branch contacts here: WesBanco Contact.

Would you like me to guide you through reinstalling the app, or do you want to try one of these steps first? Let me know!

Trying to log in. Keeps spinning

Thanks for letting me know you’re still seeing the spinning wheel when trying to log in. Based on what others have experienced, the WesBanco Consumer app sometimes encounters temporary issues when the bank’s system is down for maintenance or having technical difficulties. This could cause the login to keep spinning without progressing1 10.

Here’s what I recommend next:

1. Wait a little while and try again later. Maintenance or server issues often get resolved within a few hours.
2. Check WesBanco’s official contact or social media pages for any service announcements or updates regarding app outages or maintenance2.
3. Meanwhile, if urgent, consider logging in via WesBanco’s website on a web browser instead of the app to access your account.3
4. If the problem persists after several attempts, uninstall and reinstall the app to ensure you have the latest version that might contain fixes for login issues.
5. If none of that works, contacting WesBanco support directly at [email protected] would be your best option. They can verify if your account or the app is experiencing a known issue or help troubleshoot further.

Would you like me to help you check for any current notices from WesBanco or guide you through reinstalling the app? Let me know how you’d like to proceed!