Hi there! I see you’re having trouble scanning your passport with the Air NZ app even though you've given it permission to use the camera. Let’s work through this together.

First, can you tell me a bit more about what happens when you try to scan? For example, does the camera open but the scan doesn’t register? Or does the app not respond at all? Also, is there any part of the passport it fails to scan, like the photo page or the barcode chip?

In the meantime, here are some common tips that often help resolve scanning issues:

1. Clean the camera lens: Sometimes a smudge or dirt on your device's camera can prevent the scan from working properly. Give it a gentle wipe.

2. Good lighting: Make sure you’re scanning in a well-lit area but avoid glare or reflections on the passport’s surface, which can confuse the scan.

3. Try scanning different pages: Some users have found success by scanning the front cover first, then the photo page, moving the device slowly around the passport until the app picks up the details1.

4. Restart the app: Close it completely and then reopen it to ensure the camera access is refreshed.

5. Reinstall the app: If restarting doesn’t help, uninstalling and reinstalling might reset any faulty settings related to the camera or scanning feature5.

Since you’re on Windows 10 with a WebKit browser, is the scanning happening through the app installed on your device or through a web browser? The app's features generally work best when used in the dedicated Air NZ app rather than a browser.

Let me know if you’ve already tried any of these or if the problem is different, and we can try more specific solutions from there!