Hi there! I understand that Hero Wars keeps crashing on your Mac despite reinstalling it multiple times. Let’s see if we can get this sorted out together.

To start, can you tell me a bit more about when the crashes happen? For example, does the game crash immediately after launching, during gameplay, or after a specific action? Also, are you running the game through a browser or through a downloadable app on your Mac?

In the meantime, here are some steps tailored for your OS X 10.15.7 Mac that might help stabilize the game:

1. Check System Resources: Make sure your Mac has enough free memory (RAM) and disk space. Hero Wars requires sufficient resources to run smoothly. You can check your available RAM and disk space in the Activity Monitor and About This Mac > Storage.

2. Update Your System: Ensure your macOS is fully updated. Sometimes compatibility issues cause crashes, and updates often include fixes.

3. Clear Browser Cache / Disable Extensions: If you're playing Hero Wars in a browser, try clearing the browser’s cache and cookies. Also, temporarily disable any ad blockers or browser extensions, as they might interfere with the game.

4. Disable Hardware Acceleration: Sometimes hardware acceleration in browsers causes instability. If you’re using Chrome or Safari, try turning this off in the browser settings.

5. Run the Game in a Different Browser: If you’re accessing the game via browser, try switching to another browser such as Safari if you use Chrome, or vice versa.

6. Check Internet Connection: A stable connection is important. Although you haven’t mentioned connection issues, an unstable network can cause crashes or disconnects.

If you have already tried some of these steps or if the crashes persist, please let me know exactly what you have tried, so I don’t repeat them. We can then proceed to more advanced troubleshooting or verify if there are any ongoing server issues.

Would you be able to provide me with details about the crash timing or any error messages you see?

Are you satisfied with this initial guidance? I’m here to help further!

I am playing on an IPad and when I go into some actions like barrels, the game crashes.

Thanks for the extra details! Since you're playing Hero Wars on an iPad and the game crashes specifically when interacting with barrels, it sounds like a known issue some users have reported on iOS devices related to certain in-game actions causing crashes.

Here’s what I suggest to troubleshoot and potentially fix this:

1. Restart Your iPad: Simple but effective. Hold the power button and slide to power off, then turn it back on. This clears temporary glitches.

2. Update iOS: Make sure your iPad runs the latest iOS version. Some crashes happen due to iOS bugs that updates fix.

3. Update Hero Wars App: Ensure you have the newest Hero Wars version from the App Store. Developers often release patches for crash issues.

4. Clear Game Cache: Though iOS doesn't provide a direct cache clear, you can try logging out and back into your Hero Wars account or reinstalling, which you’ve already done. For deeper cache clearing, you might want to try resetting network settings as some reports suggest background app refresh problems.
- Go to Settings > General > Reset > Reset Network Settings (note: this removes saved Wi-Fi passwords).

5. Background App Refresh: Some players found toggling this can help crashes:
- Go to Settings > General > Background App Refresh, turn it off, wait a moment, then turn it back on.

6. Free Up Memory: Closing other apps running in the background can free RAM, potentially stabilizing the game during resource-heavy actions like the barrels.

7. Check for Known Issues: The developers occasionally post iOS-specific crash fixes. For example, a past announcement confirmed iOS crash fixes were pushed out9.

If after doing these, the problem still happens only when you interact with barrels, it might be a bug on the developer's side that requires their intervention. In that case, I recommend:

- Reporting the bug with details such as your iPad model, iOS version, and when the crash occurs. You can do this via [email protected] for quicker assistance.

- Meanwhile, avoid interacting with barrels or specific actions that trigger the crash until a patch is released.

Could you try those steps and let me know how it goes? If the issue persists, we can explore further options.

Are you satisfied with this direction for fixing your iPad crashes in Hero Wars?