[PayMe] The app kicks me out in like five seconds everytime I click on it. I can’t even get in to look

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Brett Elicker
1 month ago In PayMe
The app kicks me out in like five seconds everytime I click on it. I can’t even get in to look

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 month ago

Hi! I understand the PayMe app crashes within five seconds of opening on your iPhone running iOS 18.7. Let's get this sorted out.

First, could you tell me if you have already tried restarting your iPhone or reinstalling the PayMe app? Also, do you notice if the problem started recently after an update or any change on your device?

Meanwhile, here’s a step-by-step approach to troubleshoot:

1. Restart your iPhone: A simple restart can clear temporary glitches.
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to turn off, wait 30 seconds, then press and hold the side button to turn it back on.

2. Check for PayMe app updates:
- Open the App Store, tap your profile icon at the top right.
- Scroll to see pending updates and update PayMe if available.

3. Reinstall the app:
- Press and hold the PayMe app icon until it wiggles.
- Tap the 'x' or 'Remove App' to delete it.
- Go back to the App Store, search for PayMe, and reinstall it.

4. Check iOS update:
- Go to Settings > General > Software Update.
- If any update is available, install it as app compatibility may depend on the latest iOS.

5. Check available storage:
- Settings > General > iPhone Storage.
- Ensure you have enough free space (at least a few hundred MBs).

6. Reset network settings:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- This will reset Wi-Fi passwords so you’ll need to reconnect after.

If after these steps, it still crashes quickly, it could be related to a deeper issue like app compatibility or corrupted data beyond what we can fix manually.

Please try the above steps one by one, and let me know how it goes so we can proceed accordingly. Are you able to try these now?

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Brett Elicker
1 month ago

Is deleting the app going to delete my account? Because I paid $40 bucks and it says it will delete data as well

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 month ago

Thanks for asking—it's a really important point! Deleting the PayMe app from your iPhone will remove the app and its local data from your device, but it does not delete your PayMe account or payment information stored on PayMe's servers. This means your payment history and account balance should remain intact and accessible once you reinstall the app and log back in.

The warning about "deleting data" usually refers to the app’s locally stored data like cache or temporary files on your device, not your account or money. So uninstalling and reinstalling is safe in terms of keeping your account and money safe.

That said, if your app continues to crash after reinstalling, it might be good to check with PayMe's customer support directly to confirm your account status, especially since you mentioned you paid $40.

Would you like me to guide you step-by-step through reinstalling the app now, or help you contact PayMe support for reassurance?

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