[NZR+] I am using Iphone, Apple Tv, and Sony TV. cannot signup and login on all of them. No vpn active

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Eric Blot
9 months ago In NZR+
I am using Iphone, Apple Tv, and Sony TV. cannot signup and login on all of them. No vpn active

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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9 months ago

Hi there! I understand you're having trouble signing up and logging into the NZR+ app on your iPhone, Apple TV, and Sony TV, and you're sure there’s no VPN active. Let's get this sorted for you.

Could you tell me a bit more about what happens when you try to log in or sign up? For example, do you get any error messages, does the app freeze, or does the login screen just reload? Knowing this will help me pinpoint the issue.

In the meantime, here are a few steps to try across your devices:

1. Check for App and System Updates
- On your iPhone and Apple TV, go to the App Store and ensure the NZR+ app is updated to the latest version.
- For your Sony TV, check if there is a system firmware update available. Sometimes outdated firmware can cause app login issues.

2. Restart Devices
- Power off and restart your iPhone, Apple TV, and Sony TV. This simple step often clears temporary glitches.

3. Clear Cache / Reinstall NZR+ App
- On iPhone and Apple TV, uninstall the NZR+ app, then reinstall it fresh.
- On Sony TV, if possible, clear the app cache or uninstall and reinstall the NZR+ app.

4. Check Network Connection
- Make sure all devices are connected to the internet with a stable Wi-Fi or Ethernet connection. Sometimes Wi-Fi settings or DNS configurations can affect login.

5. Region and VPN Check
- Even though you mentioned no VPN is active, the NZR+ app may mistakenly detect VPN usage sometimes. Try toggling your network to a different Wi-Fi network temporarily if possible, or restart your router.

6. NZR+ Account Credentials
- Double-check your login email and password on another device or browser to confirm they are correct.

If you have already tried some of these, please let me know which ones, and if there are any specific error messages displayed. That way, I can guide you to the next steps or deeper troubleshooting.

Are you able to share the exact error or behavior when attempting login? That’ll really help!

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