[NZR+] I cannot see the New Zealand vs France game. It is not being shown on the NZR+ App.

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Sanjay Tiwari
11 months ago In NZR+
I cannot see the New Zealand vs France game. It is not being shown on the NZR+ App.

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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11 months ago

Hi! I see you're having trouble finding the New Zealand vs France game on the NZR+ app. Thanks for letting me know. To help you out better, have you already purchased a SANZAAR Season Pass or Month Pass through a web browser for access to this match? The NZR+ app itself doesn’t support buying passes, so premium games like this one only show up if you've bought the pass outside the app.

If you haven't bought the pass yet, you'll need to do that on the NZR+ website first. Once purchased, log in to the app with the same account, and the match should appear for streaming.

If you have purchased the pass but still don’t see the match, please try logging out and back into the app or restarting it. Also, ensure your device is updated.

Let me know if you've already done these steps or if you want me to guide you through purchasing the pass!

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Sanjay Tiwari
11 months ago

I have a subscription and restarted the App. It is still not showing the game.

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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11 months ago

Thanks for letting me know you've got the subscription and have already restarted the app. Let's try a few more steps to get this fixed:

1. First, try fully restarting your device and your home Wi-Fi network. Power off your device completely, then unplug your router for 1-2 minutes. After plugging the router back in and turning your device on, open the NZR+ app again. This can refresh your connection and might resolve the issue.

2. Next, please log out of your NZR+ account in the app, then log back in. Important note: NZR+ has recently changed its sign-in process—only email and password login is supported now. If you previously used Google, Apple, or Facebook logins, that could cause issues. If needed, you can request a password reset and check your spam/junk folder for the reset email.

3. Confirm you’re signed in on only one device at a time, as simultaneous streaming on multiple devices is not supported.

4. Also, ensure your NZR+ app is updated to the latest version available for your Windows system.

After these steps, check if the New Zealand vs France game shows up. If it still doesn't appear, it might be due to content availability issues on the app, and in that case, contacting NZR+ support at [email protected] would be the next best step.

Would you like me to guide you through any of these steps?

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