Hi! I see you're getting the message "NO SERVICE IN PROGRESS" on the Time4Care app, and it's preventing her from seeing anything. Let's get this sorted out together.

To start, can you tell me a bit more about the situation? For example:
- Is this message showing up right when she logs into the app, or only when she tries to clock in or view a service?
- Has she been able to use the app successfully before, or is this a first-time issue?
- Do you know if the consumer (the person she provides care for) has a signed MOU (Memorandum of Understanding) on file? Sometimes, no signed MOU can block services from appearing.
- Also, have you checked if the app is up to date?

Based on what typically causes this message, here are some common reasons and steps to try:

1. Verify the Consumer’s MOU is Signed and Active:
The Time4Care app requires that the consumer has a signed and active MOU with the provider. If the MOU isn’t signed, the app may show "No Service in Progress" as there is no valid service authorization.

2. Check the Caregiver’s Association to the Consumer:
Make sure the personal assistant (PA) or caregiver is properly linked to the consumer in the system. Without this, no active service will show.

3. Confirm the Service Dates:
If the current date falls outside the service authorization dates, the app might say there’s no active service.

4. App Update / Reinstall:
Have her check for updates on the app in the store, or uninstall and reinstall the app to clear any data glitches.

5. Log Out and Log Back In:
Sometimes logging out and logging back in can refresh the connection with the server and update her services.

If all of these check out, it may be a backend issue that your agency or PPL needs to review. They can confirm the status of the MOU, service authorization, or if there are account-level blocks.

Would you like me to walk you through how to check or do any of these steps? Also, if you have any error codes or screenshots, that could help narrow things down.

Are there any additional details you can share?