Hello! I understand you’re having trouble logging into the Time4Care app because it says your correct password is incorrect, and when you try to reset it using the "forgot my password" option, you get an error message. That definitely sounds inconvenient.

To help you better, could you tell me a bit more about the error message you see when attempting the password reset? Is it appearing within the app, or does it happen in a browser window? Also, have you tried uninstalling and reinstalling the app yet?

In the meantime, here’s a step-by-step approach we can take to resolve this:

1. Check Internet Connection: Ensure your iPhone has a stable internet connection, either Wi-Fi or cellular data.

2. Force Close and Relaunch the App: Sometimes the app may glitch. Swipe up (or double-click the Home button depending on your model) to bring up the app switcher, then swipe the app off the screen to close it. Open it again and try signing in.

3. Uninstall and Reinstall the App: Delete the Time4Care app and reinstall it from the App Store. This can clear corrupted files or updates causing issues.

4. Clear Cache/Data: While iOS apps don’t have direct cache clearing like Android, reinstalling the app as in step 3 essentially clears app data.

5. Try Password Reset via Web Browser: Instead of the app, try going to the official Time4Care password reset site on Safari or another browser: https://fms.pplfirst.com/pplportal/WebPages/PortalConfiguration/UserManagement/ResetPassword.aspx
Ensure your browser has IFrames enabled and try again.

6. Verify Username: Sometimes login errors come from using the wrong username/email. Double-check that your username/email is correct and consistent.

7. Contact Support if Errors Persist: If you still receive errors trying to reset your password or log in, it may be an issue with your account or the backend server. In that case, contacting Time4Care support via email ([email protected]) or their helpdesk is advisable.

Have you tried any of these already? Knowing what you’ve attempted will help me suggest the next best steps. Let me know how it goes!