Hi there! I understand you're having trouble with the Freedom Mortgage app on your Android 10 device—it installs, but when you start it, it just keeps spinning in a circle. I'd love to help get this sorted out for you.

To get a clearer picture, may I ask:
- Did this issue start happening after a recent update or installation?
- Have you tried restarting your device or reinstalling the app?
- Are you connected to Wi-Fi or cellular data when this happens?
- Do you see any error messages during the loading loop?

Meanwhile, here’s a step-by-step approach we can try to fix this:

1. Clear Cache and Data for the App:
- Go to your phone’s Settings > Apps > Freedom Mortgage.
- Tap Storage.
- Choose Clear Cache first, then if that doesn’t help, try Clear Data (this will reset the app, so you’ll need to log back in).

2. Force Stop and Restart the App:
- In the same app settings screen, tap Force Stop to shut it down fully.
- Then try opening it again.

3. Check Your Internet Connection:
- Switch between Wi-Fi and mobile data to see if the app loads better on one network.
- Also, consider turning Airplane Mode on and off to reset your network connections.

4. Update or Reinstall the App:
- Sometimes app installs can get corrupted. Uninstall the Freedom Mortgage app entirely.
- Restart your phone.
- Reinstall the app from the Google Play Store, making sure you download the latest version compatible with Android 10.

5. Check for System Updates:
- Ensure your Android 10 system is fully updated: Settings > System > System Update.

If after trying these your app still loops without loading, it may be a bug or server-side issue. There have been reports from other users about ongoing app problems with Freedom Mortgage, sometimes related to account data syncing1.

In that case, I recommend:
- Contacting Freedom Mortgage support directly at [email protected] with details of your device, OS version, and the issue.
- They might be aware of the problem and could provide a workaround or timeline for a fix.

Let me know what you find with these steps or if you want me to guide you through any of them! Are you satisfied with this plan so far?