[Freedom Mortgage] The webpage accepts my login credentials, but then hangs. Tried different browsers.

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Gary Wolff
9 months ago In Freedom Mortgage
The webpage accepts my login credentials, but then hangs. Tried different browsers.

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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9 months ago

Hi there! I understand you're able to enter your login credentials on the Freedom Mortgage website, but after that, the page just hangs and doesn't proceed. You mentioned you've also tried different browsers, so you've already taken a good first step to rule out browser-specific issues.

To better help you, a quick question: When the page hangs, does it just stay blank, or does it show any loading indicator or error message? Also, is your device's date and time set correctly? Sometimes, the site requires accurate local time settings to process logins securely.

Meanwhile, let's try these steps together:

1. Check your device’s local time settings:
- On your Windows 10 computer, right-click on the clock at the bottom-right corner and select "Adjust date/time."
- Ensure that "Set time automatically" and "Set time zone automatically" are both turned ON. If they're on, toggle them off and on again to refresh.

2. Clear your browser cache and cookies:
- Since you use WebKit-based browsers, go to your browser settings and clear cache and cookies for all time. This removes any corrupted cached data that might cause loading issues.

3. Disable browser extensions:
- Sometimes, extensions interfere with website loading. Temporarily disable all extensions or try logging in using a private/incognito window.

4. Check your network connection:
- Make sure your internet connection is stable. You can try restarting your router or connecting to a different network temporarily.

5. Try using the official login page directly:
- Use this URL: https://mylogin.freedommortgage.com/ to login, ensuring no redirects are causing the issue.

Try these steps and let me know if the page still hangs after login. If it does, I can guide you through deeper troubleshooting or check for any current issues on the site. Does this sound good?

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