Hi! I understand your ALAT app is showing that your account has been deactivated and you'd like to reactivate it. Let's work through this together to get your account up and running again.

To reactivate your ALAT account, you can try the following steps:

1. Dial *945# or 9455# on your phone. This is the USSD code for Wema Bank's account services.
2. From the menu that appears, select the option for 'account reactivation.'
3. Follow the prompts, which may include selecting your account and entering an Account Officer Code if you know it. Otherwise, select the default option as instructed.
4. After completing the process, your account should be reactivated within 24 to 48 hours.

Alternatively, if that doesn't work, you can download and fill out the Wema Account Reactivation Form. You will need to provide valid identification along with the form. Then, submit it via email to [email protected] or [email protected] for support.

Before trying these, please make sure your ALAT app is updated to the latest version from the Play Store, as outdated apps sometimes show errors regarding account status.

Can you try dialing *945# and see if the 'account reactivation' menu appears? Let me know what you find, and we can proceed from there. If you prefer, I can guide you through the form submission process as well.

Are you satisfied with this solution so far?

My wema alat is not opening,how can i do it

Hello! I see you’re having trouble opening your Wema ALAT app on your Android device. Let’s work through some steps to get it working again.

Here’s a simple troubleshooting guide:

1. Check Your Internet Connection: Make sure your phone is connected to a stable Wi-Fi or mobile data network.
2. Restart the App: Close the ALAT app completely and then try opening it again.
3. Restart Your Device: Sometimes, simply restarting your Android phone can clear temporary glitches.
4. Update the ALAT App: Go to the Google Play Store, search for ALAT, and update if an update is available.
5. Clear App Cache and Data:
  - Go to your phone’s Settings > Apps > ALAT.
  - Tap on “Storage.”
  - Tap “Clear Cache” first, then try opening the app.
  - If it still doesn’t open, tap “Clear Data” (note: this may require you to log in again).
6. Check for Account Issues: If your app says your account has been deactivated or you still can’t log in, you may need to reactivate your account by dialing *945# and selecting the ‘account reactivation’ option or contacting support at [email protected].

If after these steps your ALAT app still won’t open, please let me know what happens specifically—any error messages or behavior you see? This will help me assist you better.

Are you satisfied with this solution so far? If you need, I can also guide you through deeper troubleshooting.
2 10

It not working

Thanks for letting me know the app still isn’t opening. Since the basic fixes didn’t solve it, let's try some more targeted steps to get your ALAT app working on your Android 10 device.

Here’s what to do next:

1. Check Login Credentials and Account Status:
- Open the app and try to log in with your username and password.
- If it still says your account is deactivated, it might need manual reactivation. You can do this by dialing *945# on your phone and selecting the account reactivation option if available.

2. Reset Your Password:
- Sometimes login issues are due to password problems. On the app login screen, use “Forgot Password” to reset your password via your registered email or phone number.

3. Reinstall the ALAT App:
- Uninstall the ALAT app completely from your device.
- Restart your phone.
- Head over to the Google Play Store and download the latest version of the ALAT app.
- Try logging in again.

4. Check for Device Compatibility and OS Updates:
- Make sure your Android 10 is updated with the latest security patches via Settings > System > System Update.
- While ALAT supports Android 10, ensure no other apps or security settings are blocking ALAT from running properly.

5. Contact ALAT Support Directly:
- If it still won’t open or your account is truly deactivated, email [email protected]. Include details like your phone model, app version, and error messages you see. Their team can check your account status and help you reactivate it if needed.
- You can also call Wema Bank support at 0700-225-52528 for assistance.

Please try these, especially the reinstall and password reset if you haven’t already. Let me know how it goes or if you receive any specific error messages during login. I’m here to help you through this!

Are you satisfied with the solution I provided so far?