[City Tele Coin] Not working and says no money and I just put 20$ on account

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Kimberly burchfield
4 months ago In City Tele Coin
Not working and says no money and I just put 20$ on account

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Charlotte Green

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4 months ago

Hi! I understand you've just deposited $20 into your City Tele Coin account, but the app shows that your balance is still zero or incorrect. Let's get this sorted out for you.

To start, can you please confirm if:

1. You saw a confirmation message or receipt when you made the deposit?
2. The $20 was deposited through the City Tele Coin app itself or via a website or another method?
3. Your internet connection was stable during the deposit attempt?

Meanwhile, here are some steps to try that often resolve balance display issues on Android devices like yours:

1. Ensure your internet connection is stable—switch between Wi-Fi and mobile data to see if that makes a difference.
2. Close the City Tele Coin app completely and reopen it to refresh account data.
3. Clear the City Tele Coin app cache (this won't erase your data) by going to Settings > Apps > City Tele Coin > Storage > Clear Cache.
4. If the problem persists, log out of the app and log back in to refresh your account status.
5. As a last resort, uninstall the app and reinstall it from the Google Play Store to ensure you have the latest version.

After these steps, check your balance again.

If your balance still shows incorrectly after all that, there might be a delay or issue on City Tele Coin’s end processing your deposit. In that case, I can assist you in escalating the matter or you can send a detailed email including your deposit receipt to [email protected] for further investigation.

Please let me know what you have tried so far or if you need help with any of these steps. Are you comfortable proceeding with these suggestions?

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