Hi there! I'd love to help you with the issue you're having with the MD Lottery app. Just to make sure I understand correctly: when you try to scan something in the app, it shows or says "iCash" instead? Could you tell me more about what exactly happens? For example, are you scanning a ticket barcode, a QR code, or something else? And is this happening every time you scan, or just sometimes?

Once I have a bit more detail, I can guide you through some steps to resolve it. Looking forward to your reply!

Scanning scratch off tickets

Thanks for that info! So you’re trying to scan scratch-off tickets using the MD Lottery app on your iPhone running iOS 18.6. Let’s try to get the scanning working properly.

Since you mentioned it scans as "iCash" instead of recognizing the scratch-off ticket, it sounds like the app might be misidentifying the barcode or there could be a scanning issue.

Here’s a step-by-step approach to troubleshoot:

1. Check for App Updates:
Make sure you have the latest version of the MD Lottery app installed. Updates often improve scanning features and fix bugs. Open the App Store, go to your profile, and see if there’s an update available.

2. Clean and Focus the Camera:
Make sure your phone’s camera lens is clean and the ticket barcode is well-lit and fully visible in the scanning frame. Try holding the ticket steady and parallel to the camera.

3. Restart the App:
Close the app completely (swipe it away from the app switcher) and then reopen it. This refreshes the scanning functionality.

4. Check Internet Connection:
Ensure you have a stable internet connection, as the scan verifies with the lottery servers.

5. Try Rescanning:
Try scanning a different scratch-off ticket if you have one, to see if the problem is with a specific ticket or barcode.

6. Reinstall the App:
If the problem persists, uninstall the MD Lottery app and reinstall it from the App Store. This can clear any corrupted data affecting the scan.

If after these steps your app still scans incorrectly or shows “iCash,” it might be related to either a temporary scanning bug or a compatibility issue with your iOS version. The official MD Lottery app does support scanning scratch-off tickets to check for winners1.

Let me know what you find after trying these, and if needed, I can help escalate the issue or guide you through an alternative way to check your tickets. Are you able to check if the app version is current?

I closed and reopened the app and it’s still malfunctioning

Thanks for letting me know you've already closed and reopened the app. Since the problem persists, let's try a few other things to get your scratch-off ticket scanning working again on your iPhone running iOS 18.6.

Here’s what I suggest next:

1. Check for App Updates:
Go to the App Store and see if an update is available for the MD Lottery app. Sometimes scanning problems result from bugs that get fixed in updates.

2. Restart Your iPhone:
A complete restart of your phone can help clear minor glitches affecting the camera or app functionality.

3. Reinstall the MD Lottery App:
Since closing and reopening didn’t help, try uninstalling the app and then reinstalling it fresh from the App Store. This can clear out any corrupted data affecting scanning.

4. Ensure Proper Scanning Technique:
Make sure the scratch-off ticket barcode (the area to scan) is placed flat under the camera with good lighting. Also, try turning your phone sideways (landscape mode) and align the red line across the barcode, which sometimes helps the app recognize the code better.

5. Check Your Internet Connection:
Scanning requires contacting the lottery servers. Verify your Wi-Fi or cellular connection is strong and working.

If you’ve tried all these and it still scans incorrectly or shows "iCash," it might be a known app issue or compatibility quirk, as some users have reported freezing and scanning problems with the app3. In that case, contacting MD Lottery support directly at 1-800-201-0108 might be the next best step to report the issue and get assistance.

Would you like me to guide you through reinstalling the app or help you contact support? How does this sound?