Hello! I’m Pierre from Zaky support. I understand your account got suspended unexpectedly, and you believe it may have been a mistake by the team. Let’s work together to try to resolve this.

To start, could you please tell me if you have received any notification or email from Zaky explaining the suspension reason? Also, have you tried submitting an appeal through the app or website yet?

Meanwhile, here’s the usual appeal process for Zaky app accounts:

1. Open your Zaky app and try to log in.
2. When you see the suspension message, look for an option or link to appeal the suspension.
3. Fill out the appeal form honestly, explaining that you think the suspension was incorrect and provide any additional info to support your case.
4. Submit the appeal and wait for a response from the Zaky support team.

Appeals usually require some time to process. If you haven’t seen the appeal option in the app, let me know so I can guide you further.

If you have already submitted an appeal, please share any response you’ve gotten or the status. This will help me assist you better.

Are you able to try these steps and tell me where you are stuck or if you need help filling out the appeal?