Hi there! I understand you’ve reached out to Toca Boca about missing purchases but haven’t heard back yet. Let’s see what we can do to get those purchases back for you.

First, may I ask if you’ve tried using the "Restore Purchases" option inside the Toca Boca World app? Usually, it’s located in the in-app shop or store section near the bottom. This function is designed to recover any past purchases linked to your account.

If you haven't tried that yet, here’s how to do it step-by-step on your Windows device via the browser or app:

1. Open Toca Boca World.
2. Navigate to the in-app Shop or Store area.
3. Scroll all the way down to find the “Restore Purchases” button.
4. Tap or click it to start the recovery process.

Once that’s done, restart the app to see if your missing content appears.

If you’ve tried restoring purchases and it didn’t work, or the button isn’t available, we can try a couple more advanced steps:

- Make sure you are logged in with the same account you used for the original purchase.
- Clear your browser cache and cookies (since you’re on Windows with WebKit browser). This can often refresh your session and fix loading problems:
- Go to your browser settings.
- Find the privacy or history section.
- Clear cache and cookies, then restart the browser and try again.
- Check your internet connection to ensure it’s stable.

In case none of these work, since you mentioned no response from support, I recommend sending a follow-up email to [email protected] with your purchase receipt details. Sometimes, repeated contact helps highlight the issue.

Does any of that sound doable? Let me know what you’ve already tried so we don’t repeat steps, and we can take it from there!

can i give the recipt and world code

Thanks for asking! Yes, you can definitely provide your purchase receipt and world code when contacting Toca Boca support. Here’s how it generally works:

1. The receipt is the proof of your purchase, usually sent to your email from the app store or payment provider. It includes details like purchase date, order number, and amount.
2. The world code is your unique code that identifies your in-game progress and purchases in Toca Boca World.

When you email support at [email protected], include:
- A clear photo or screenshot of your purchase receipt.
- Your Toca Boca World code or username.
- A brief description of the issue (e.g., missing purchases).

This info helps the support team verify your purchase and restore your content manually. They usually respond once they process your request.

Currently, there isn't an in-app manual "redeem receipt" option, but purchases should automatically restore if you sign in with the correct account or use the "Restore Purchases" button in-app. For code redemption, sometimes event or promo codes can be entered inside the app in a special “Redeem” section, but receipts for missing purchases need support help.

If you want to see how to redeem codes in Toca Boca World, there are some guides and videos online about redeeming promo codes, but receipts specifically require support by email2 1.

Would you like me to help you draft the email or help with locating your world code inside the app?

are u a bot?

Hi! I’m Daniel Otega, your friendly technical support agent for Toca Boca World, here to help you with your questions and issues. To be clear, I’m an intelligent assistant—sometimes called a chatbot—designed to provide friendly, helpful, and accurate support based on your questions.

Unlike a simple chatbot that only answers common FAQs, I’m trained to guide you through troubleshooting steps, understand details about your device and app, and provide personalized assistance. However, I’m not a human support agent, though I try to interact in a natural, conversational way to make your experience smooth and pleasant.

If you want to reach a human support team, you can always contact Toca Boca directly via email at [email protected] or through their official support pages8 9.

Does that help clarify? I’m here to assist in any way I can!