Hi there! I see you want to reset your progress in the Toca Boca World app. Just to clarify, are you looking to completely start fresh, or is there a specific part of your progress you'd like to reset?

Generally, you can reset the game by pressing the red reset button on the start screen of the app. Keep in mind this will erase your game progress, but any homes and items you purchased through the Home Designer feature will stay saved. If you want, I can guide you through the steps to find and use this reset option on your Android device. Would you like me to do that?

I know what your talking about but it hasn't Ben working and now I can't see the reset butten.

Thanks for letting me know the reset button isn’t showing up anymore. Let’s try to get to the bottom of this together.

Since you’re on an Android device with WebKit and Android 9, here are some steps you can try:

1. Restart the app completely: Close Toca Boca World entirely (remove it from recent apps) and then reopen it. Sometimes the reset button can disappear due to a temporary glitch that a restart fixes.

2. Check for app updates: Go to the Google Play Store, check if there’s an update available for Toca Boca World and install it. Updates often fix bugs related to things like missing buttons.

3. Clear app cache:
- Go to your device’s Settings > Apps > Toca Boca World > Storage.
- Tap “Clear Cache” (don’t clear data yet; this won’t erase your progress).
- Restart the app and check if the reset button appears.

4. If reset button still missing: Sometimes the reset button is located as a small red icon in the top right corner of the start screen, rather than prominently on the main menu. Make sure to look carefully there.

5. Reinstall the app as a last resort: Before uninstalling, make sure your progress is backed up or stored (via your Toca Boca account or cloud saves, if enabled). Then:
- Uninstall the app.
- Restart your device.
- Reinstall Toca Boca World from the Play Store.
This often fixes deeper issues, including missing UI elements.

If after these steps the reset button still doesn’t show, it could also be linked to a known issue or update glitch some users have reported (1).

Would you like me to guide you through any of these steps in detail? Or provide information about backing up your progress so it’s safe before a reinstall?

No I'm not a android I'm a Amazon kids tablet

Thank you for clarifying that you are using an Amazon Kids tablet. That changes things a bit compared to a regular Android device. Let's focus on some tailored steps for your Amazon Kids tablet to help you with resetting Toca Boca World.

Here’s what I recommend:

1. Switch to the Parent Profile:
To manage apps properly, go to the Parent Profile on your Amazon Kids tablet.

2. Try uninstalling and reinstalling Toca Boca World from the Parent Profile:
- Uninstall the app while in the Parent Profile.
- Then switch back to the Child Profile and re-download/install it. This often resolves glitches like missing buttons or features.

3. Clear app cache and data if possible:
Sometimes clearing the app’s cache and data can help restore missing UI elements. On Amazon tablets, you can find this in:
Settings > Apps & Notifications > Toca Boca World > Storage > Clear Cache and Clear Data.

4. Check for app updates in Amazon Appstore:
Make sure the app is fully updated. Older versions may have bugs affecting features like the reset button.

5. Look for any Parent Dashboard restrictions:
Occasionally, some features might be blocked or hidden due to Amazon Kids parental controls. Double-check the Parent Dashboard settings to make sure nothing related to Toca Boca World is restricted or blocked.

If after trying these, the reset option still doesn’t appear within the app, it might be a known issue with the version for Amazon Kids devices. You can reach out to Toca Boca support via email at [email protected] for more specific help or possible patch info.

Let me know if you'd like me to walk you through any of these steps in more detail!

Are you satisfied with this solution so far?

But will it save bot items?

Great question! When you reset or reinstall Toca Boca World, your purchased items—like homes and extras you bought—are generally saved and can be restored, but your custom game progress (like world layouts and saved games) is usually stored locally and may reset.

Here’s what you should know for your Amazon Kids tablet:

- Purchased Items: These are linked to your account (Amazon or Toca Boca account) and can be restored. You typically find a "Restore Purchases" option within the app settings or store menu to recover everything you bought without paying again.

- Game Progress: Most in-game progress (like your current worlds and characters) is stored locally on your device, so resetting or reinstalling the app will usually erase this unless you have a cloud backup system set up—which currently isn’t common for Toca Boca World on Amazon devices.

So, after resetting or reinstalling, you can restore your purchased items using the in-app "Restore Purchases" feature, but you may lose your in-game progress unless it was saved externally.

If you want, I can help you locate and use the "Restore Purchases" button on your Amazon Kids tablet to make sure those items come back. Would that be helpful?

For reference, restoring purchases is standard for Toca Boca World and works like this for most devices1.