Hi! I see you’re having trouble updating Toca Boca World on your Kindle device, and the update button isn't clickable. Let’s work through this together. Could you tell me if you get any error messages when you try to update? Also, do you usually update the app through the Amazon Appstore or another source on your Kindle?

In the meantime, here are some straightforward steps to try that often resolve update issues on Kindle devices running Android 9:

1. Check Wi-Fi Connection: Turn your Wi-Fi off and on again to refresh the connection, then try updating.

2. Restart Your Kindle: Hold the power button and restart the device to clear temporary glitches.

3. Check Storage Space: Make sure your device has enough free storage for the update.

4. Clear Appstore Cache: Since you’re using a Kindle, updates typically go through Amazon’s Appstore. Go to Settings > Apps & Notifications > See all apps > Amazon Appstore > Storage & Cache, then clear cache to refresh the Appstore.

5. Sign Out and Back In: Open the Amazon Appstore, sign out of your account, then sign back in to refresh your app licenses.

6. Try Updating Manually: If the update button is not clickable, sometimes uninstalling the current version of Toca Boca World and reinstalling the latest version can help. Before uninstalling, please ensure your game progress and purchases are backed up through your Toca Boca account if possible.

If the app still won't update after these steps, let me know what you've tried and any messages you see. From there, we can look into account settings or more advanced troubleshooting.

Are you able to try these steps now?

it wont let me update it nor click the update button to update it

Thanks for sharing that you still can’t click the update button for Toca Boca World on your Kindle running Android 9. Let’s try some more targeted steps based on commonly reported issues and solutions for this type of problem.

Here’s what I suggest next:

1. Switch User Profiles on Kindle:
Touch the settings and switch to the Parent Profile on your device. Sometimes, app updates or installations are restricted in Child Profiles or secondary profiles. After switching, try updating the app again. This was reported as helpful by users facing similar issues with Kindle devices.6

2. Uninstall & Reinstall from Parent Profile:
If switching profiles allows you to update, but you prefer using the Child Profile, uninstall Toca Boca World from the Child Profile, then install it freshly from the Parent Profile. Afterwards, switch back to the Child Profile. This often bypasses update permission issues found on Kindle tablets.6

3. Clear Appstore Data and Cache:
Go to Settings > Apps & Notifications > Amazon Appstore > Storage & cache, then tap clear cache and clear data. This refreshes the app store and can fix unresponsive buttons.

4. Check for System Updates:
Sometimes, system updates affect app compatibility. Go to Settings > Device Options > System Updates and make sure your Kindle software is fully updated.

5. Ensure Adequate Storage:
Double-check your available storage space. Sometimes the update button is disabled if there isn’t enough free space, even if it seems like there is. Try clearing some space if needed.

If none of these options work, you might want to reach out directly to Toca Boca support at [email protected] with details about your device, OS version, and exactly what you’ve tried so far. They can assist from their end or confirm if there’s a wider update issue right now.

Would you like help walking through any of these steps? Are you currently using a Parent or Child profile on your Kindle? Let me know!