[Water tracker Waterllama] Can't track any beverage except water. everything else is on lock

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Toni c Cradle
5 months ago In Water tracker Waterllama
can't track any beverage except water. everything else is on lock

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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5 months ago

Hi! I understand that with the Waterllama app on your Windows device using WebKit, you’re able to track water intake but other beverages are locked or unavailable for tracking. Is that right? Could you tell me if you see any message when you try to log those other beverages? Also, are you using the free version or do you have a subscription plan?

Sometimes, apps restrict certain features like tracking other drinks unless you upgrade or unlock them via settings. Let me guide you through some steps to troubleshoot this:

1. Check App Version & Subscription:
- Ensure your app is updated to the latest version. Since your device is Windows and WebKit based, confirm you have the latest browser or app build running.
- Verify if the beverage tracking feature for other drinks is part of a paid subscription or premium feature.

2. Explore App Settings:
- Open Waterllama app settings and look for “Beverage options” or “Drink types.” See if there’s a toggle or unlock option for additional beverages.
- Sometimes you need to enable custom drink tracking or add drinks manually.

3. Try Adding a Custom Drink:
- If other drinks are locked, check if you can create a custom beverage entry. This often bypasses preset restrictions.

4. Refresh or Reinstall:
- Try signing out and back in, or refreshing the app/browser window.
- If it persists, uninstall and reinstall the app or clear browser cache to rule out corrupted data.

If none of those steps help, it might be a feature gating issue related to the app plan or an account limitation. In that case, contacting Waterllama support directly at [email protected] could give you a straight answer and fix10.

Would you like me to walk you through the settings screen step-by-step or check anything specific on your device?

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